Latonia Rowe
Princeton
Summary
Dedicated Processing Assistant III with over 20 years of experience in data management and staff training. Skilled in process documentation and decision-making, ensuring compliance and accuracy in client records. Ready to enhance team productivity and client satisfaction.
Detail-oriented professional with expertise in data entry and file management. Proven ability to maintain client confidentiality and uphold data integrity through diligent documentation practices.
Overview
34
34
years of professional experience
Work History
Processing Assistant III
Johnston County Department of Social Services
Smithfield, NC
01.2006 - Current
- Executed data entry tasks and ensured up-to-date client records within departmental systems for improved data integrity.
- Trained new staff on departmental processes and best practices for client interaction.
- Monitored case files for accuracy, ensuring timely updates and documentation integrity.
- Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall
- Leveraged knowledge of state programs to enhance service delivery and compliance.
- Executed systematic case data entry to ensure accurate and timely information management.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to document processing.
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
Income Maintenance Caseworker
Johnston County Department of Social Services
Smithfield, NC
08.2005 - 01.2006
- Analyzed client information to determine eligibility for diverse income maintenance initiatives.
- Clarified application protocols and outlined required documentation to enhance client compliance and efficiency.
- Conducted comprehensive interviews to gather necessary information for case evaluations.
- Reviewed and processed applications, ensuring compliance with state regulations.
- Developed and maintained accurate case files, documenting all client interactions.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Identified and directed clients to suitable services for optimal assistance and resource access.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with completion of applications and paperwork.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Conducted thorough reviews of applicant documentation to determine alignment with public assistance program requirements.
- Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
Personnel Records Specialist
United States Army
Devens, MA
10.1992 - 11.1995
- Managed personnel records and ensured compliance with federal regulations.
- Analyzed and resolved discrepancies in personnel data, ensuring consistency across systems.
- Optimized workflow within the department by consistently meeting deadlines for processing requests related to personnel records management tasks such as verifications or document updates.
- Protected sensitive employee information through secure storage practices and adherence to company privacy policies.
- Reduced processing time for requests from employees and supervisors by maintaining up-to-date contact information in personnel records database.
- Maintained a high level of professionalism when handling confidential employee information, ensuring discretion at all times during daily tasks.
- Oversaw the verification and issuance of identification cards for military personnel and dependents.
Education
Associate of Science - Human Services
Wayne Community College
Goldsboro, NC05.2005
Skills
- File management
- Microsoft Excel
- Recording data
- Decision-making
- Microsoft office
- Confidentiality handling
- Data entry
- Client confidentiality
- Process documentation
Timeline
Processing Assistant III
Johnston County Department of Social Services
01.2006 - Current
Income Maintenance Caseworker
Johnston County Department of Social Services
08.2005 - 01.2006
Personnel Records Specialist
United States Army
10.1992 - 11.1995
Associate of Science - Human Services
Wayne Community College