LaTonia Thomas

• Managed patient admissions and discharges, ensuring accurate documentation and compliance with hospital policies.
• Coordinated communication between nursing staff, physicians, and patients to enhance care delivery.
• Utilized electronic health record systems to maintain up-to-date patient records and streamline information retrieval.
• Mentored new clerks in operational procedures and system navigation to improve team efficiency.
• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and coordinating with other departments.
• Demonstrated adaptability during times of high patient volume or staff shortages, managing multiple responsibilities effectively while maintaining a calm demeanor under pressure.
• Contributed to a safe and clean environment by maintaining an organized unit, tracking supplies, and reporting any maintenance issues.
• Enhanced patient privacy by understanding and adhering to HIPAA regulations in all aspects of the unit clerk role.
• Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
• Provided exceptional customer service to patients and visitors, helping them navigate the hospital environment and addressing their concerns promptly.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.
• Answered multi-line telephone system, provided information, and directed calls.
• Prepared admissions charts and scanned records.
• Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with IVC court scheduling.
• Completed administrative patient intakes with case histories, Involuntary Commitment information and mandated forms.
• Streamlined documentation processes, improving accuracy and efficiency in patient records management.
• Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
• Documented patient information and status in electronic health? court record.

• NA II duties along with clerical duties
• Answer phones and direct calls to appropriate persons
• Ensure that all charts are updated and the proper paper work is in the charts
• Communicate Involuntary Commitment statuses with the Clerk of Court
• Communicate change of commitment with courts
• Schedule follow up appointments for patients
• Standard care of work for NA 's and Health Unit Clerk within the Network
• Notary

• Competently perform a variety of patient care activities to meet the daily personal needs and comfort of the patient.
• Appropriately communicates information in accordance with hospital policies and procedures.
• Organizes, prioritizes, and perform work effectively and efficiently.
• Maintains and promotes customer satisfaction.
• Responsible for completing a variety of department specific tasks to assist with optimal department safety and functioning.

• Working with psych patient to ensure their safety.
• Manage patient schedule for day, ensure and encourage all patient to attend groups provided for treatment.
• Assist nurses and Psych techs with their routine duties in maintaining a positive treatment plan for patients.
• Assist with ADL's. Taking vitals and blood glucose monitoring.
• Reporting results to appropriate nurse staff.
• Helping to redirect and de-escalating patients when necessary.
• Helping to promote and motivate patient to take initiative in own care.
• Supported patient care activities, ensuring comfort and safety during activates.

• Responsible for delivery of patient care on a combination unit which consist of Pulmonary, Oncology, and Medical Telemetry patients.
• Prepare rooms for patient reception.
• Obtain patients vital signs, height, and weight upon admission.
• Monitors and records intake, urinary output, and bowel elimination.
• Answer patient call lights promptly and courteously, complying with patient's request in a timely manner.
• Continuously monitor rooms to insure cleanliness and neatness.
• Responsible for providing different levels of end of life care to hospice patients on daily basis.

Corinthians Place, Leland, NC

SIC/MED-Tech

10/2008 - 11/2009

• Distributions of appropriate medication to residents.
• Responsible for counting and auditing controlled sudstances assuring they were being handled appropriately.
• Audit med-carts to insure that meds were available for residents as prescribed for them.
• Delegated and assigned duties to nursing assistants working my assigned shift.
• Transcribed physician orders to MARs, made sure MARs were updated with accurate medication orders.
• Ordered medication refills for facility through pharmacy.
• Observed residents for any changes in vitals, mental, and physical changes as the occurred and directed those residents to the proper channels of care.

• Provided direct patient care, assisting with daily living activities and ensuring comfort.
• Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
• Responsible for safety and delivery of patient care on an adult psychiatric unit.
• Prepare area for patient reception, including searching patient's and their belonging to ensure a safe environment for them, as well as other patients and staff on the unit.
• Obtain and chart vitals upon admission to unit.
• Actively observe the patient at all times and maintains an uninterrupted line of sight with the patient.
• Follows suicide precautions and guidelines of patients who are on Suicide Precautions.
• Maintain patient safety at all times.
• Assist patients with activities of daily living, such as bathing, oral hygiene, skin care, and toileting.
• Perform or assist with Unit Clerk duties as assigned.
• Made rounds on patients every 15 minutes to ensure unit safety at night.
• Performed some unit secretary duties.

• Provide basic personal care, i.e., bathing, oral, hygiene, toileting, skin care, ambulation.
• Prepares rooms for admission of patients.
• Accurately obtain and chart vital signs (temperature, pulse, respiration, blood pressure, height and weight).
• Recognizes and reports abnormal vital signs and changes in patient's condition to nurse.
• Accurately monitors and records intake, urinary output, and bowel elimination.
• Answer patient call light promptly and courteously, complying with patient's request as soon as possible.
• Monitors rooms to insure cleanliness and neatless.