LaTonjaa Austin
Port Wentworth,GA
Summary
Client services professional with extensive experience in delivering exceptional customer service and competitive policy rates. Collaborates with agents to foster long-term relationships and create strategic plans tailored to client coverage needs. Skilled in managing stressful situations to effectively address benefits inquiries and navigate agency processes. Proven track record in generating new business through the sale of diverse insurance plans while adhering to regulatory standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Resultscx
Port Wentworth, Georgia
09.2025 - 02.2026
- Assisted clients with insurance policy inquiries and coverage options.
- Educated customers on various insurance products and benefits available.
- Utilized CRM software to track leads and manage client interactions.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
Customer Service Representative
AGR Group
Port Wentworth, Georgia
10.2024 - 12.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
School Bus Driver
Clark County School District, CCSD
Las Vegas, Nevada
12.2023 - 04.2024
- Transported students safely to and from school and events daily.
- Conducted pre-trip inspections to ensure bus safety and functionality.
- Managed student behavior during transit to maintain a safe environment.
- Communicated with school staff regarding transportation schedules and issues.
- Followed designated routes while adhering to traffic laws and regulations.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Phone Banker
TTEC
Las Vegas, Nevada
03.2023 - 09.2023
- Assisted customers with account inquiries and transaction requests.
- Processed deposits, withdrawals, and transfers accurately and efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of bank policies and procedures.
- Utilized banking software to manage customer information and transactions.
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
Education
Bachelor of Arts - Technical Management
DeVry University
Henderson, NV06.2014
MBA - Public Administration
Keller Graduate School of Management
Port Wentworth, GASkills
- Insurance policy analysis
- Customer needs assessment
- CRM software proficiency
- Banking transaction processing
- Conflict resolution
- Relationship management
Certification
Life and Health Insurance License
Timeline
Licensed Insurance Agent
Resultscx
09.2025 - 02.2026
Customer Service Representative
AGR Group
10.2024 - 12.2024
School Bus Driver
Clark County School District, CCSD
12.2023 - 04.2024
Phone Banker
TTEC
03.2023 - 09.2023
Bachelor of Arts - Technical Management
DeVry University
MBA - Public Administration
Keller Graduate School of Management