Latonjka King
Chesapeake,VA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
14
14
years of professional experience
Work History
Cosmetologist
LA Beauty Lofts
Virginia Beach, VA
11.2018 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Salon Manager
Tresses Hair Salon
Newport News, VA
04.2017 - 11.2018
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Maintained accurate financial records of all salon transactions.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Ensured compliance with state regulations regarding cosmetology practices.
Licensed Insurance Agent
GEICO
Virginia Beach, VA
12.2015 - 03.2017
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Pursued continued professional development through insurance workshops, course and webinars.
Bank Teller
Wells Fargo
Virginia Beach, VA
12.2010 - 04.2013
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
Education
High School Diploma -
Oscar F. Smith High School
Chesapeake, VA06-2007
Skills
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- Call Center Operations
- Problem-solving abilities
- Critical Thinking
- Microsoft Office expertise
Timeline
Cosmetologist
LA Beauty Lofts
11.2018 - Current
Salon Manager
Tresses Hair Salon
04.2017 - 11.2018
Licensed Insurance Agent
GEICO
12.2015 - 03.2017
Bank Teller
Wells Fargo
12.2010 - 04.2013
High School Diploma -
Oscar F. Smith High School