Megan Mahutga
Self Employed
Rapid City,SD
1
Certification
14
years of professional experience
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and patient satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Work History
Cosmetologist
14 Years 3 Months- Maintained a sterile and organized work environment, adhering to safety protocols.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Trained junior cosmetologists in advanced techniques and customer service excellence.
- Resolved client inquiries promptly, ensuring high levels of satisfaction and support continuity.
- Oversaw inventory management, ensuring timely restocking of essential supplies and tools.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
Education
High School Diploma
Skills
Social skills
Licensed cosmetologist
Scheduling appointments
Professionalism and ethics
Social media promotion
Reflective listening
Administrative procedures
Payment processing expertise
Workspace organization
Organization skills
Time management
Telephone skills
Data entry
Appointment scheduling
Greeting and seating clients
File management
Document management
Professional demeanor
Performance improvement
Bookkeeping
Basic accounting
Security awareness
Phone etiquette
Positive and professional
Records management
Supply ordering
Accomplishments
- Resolved product issue through consumer testing.
- Handled over 50 customer inquiries on a daily basis.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Recognized by customers and cosmetologists for expedient and effective service.
Certification
- Licensed Cosmetologist - 2011-present
- Electric Files Training - 2011
Languages
English
Native or Bilingual
Timeline
Cosmetologist
Self Employed
02.2012 - 05.2026Read More
Stevens High School
High School Diploma
Read More