LaTonya Anderson
Dallas
Summary
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency. Experience overseeing multiple tasks and managing employees successfully.
Overview
19
19
years of professional experience
Work History
Front Office Assistant
Piedmont Healthcare
Austell
07.2023 - Current
- Check in patients in accordance to procedures, verifying insurance, registration and cancellation and rescheduling.
- Assisted in training new front office staff, fostering a collaborative work environment.
- Check out patients at the time of service and collect appropriate payment, including any past due balance since owed in accordance with patients medical plan and coverage.
- Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
- Supported billing and accounting processes, contributing to financial health of office.
- Handled insurance verification processes, reducing discrepancies in patient billing and claims submissions.
Dental Receptionist
Sage Dental
Marietta
01.2023 - 06.2023
- Effectively coach and resolve staff and patient issues
- Demonstrate strong leadership and team building skills
- Maintain efficient operation of the office to achieve performance goals
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Prepared and processed patient referrals and transfer requests.
Front Office Lead
DENTISTRY FOR CHILDREN
Austell
07.2021 - 01.2023
- Welcome patients upon arrival
- Communicate with different doctors in house to ensure needs are meet effectively
- Check in patients and Check out patients including scheduling appointments and collecting payments
- Ensure that all new and current patients have updated dental insurance information, medical information and HIPAA
- Answer phones, confirm appointments and schedule appointments
- Serve as front office lead to ensure office is ran smoothly
- Step into the role of manager when management is not present
- Deal with patient conflict management.
Manager/Poject Consultant
FedEx Office Ship and Print
Kennesaw
01.2019 - 07.2021
- Worked collaboratively in team environment
- Followed through on assigned tasks and projects with minimal supervision
- Interacted with customers to resolve customer complaints in a friendly service oriented manner
- Planned, scheduled, tracked and reported project timelines and milestones using appropriate tools
- Achieved sales quotas for both store and individual goals
Store Manager
LensCrafters
Kennesaw
03.2018 - 04.2019
- Resolved all issues professionally and in a timely manner
- Greet and accommodate patients needs in a pleasant manner
- Verify insurance and obtain financial payments
- Collect and Maintain patient information and follow confidentiality guidelines through HIPAA
- Make and Confirm appointments whether in person or on phone
- Work effectively with Team/Doctor to ensure needs are meet in regards to the intergrity of the company
Store Manager
Cracker Barrel
Douglasville
01.2007 - 03.2018
- Implemented customer service initiatives that improved client satisfaction and loyalty scores.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw daily store operations, ensuring compliance with company policies and operational standards.
- Streamlined inventory management processes to enhance product availability and reduce waste.
- Led team in achieving sales targets through effective training and development of staff.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Associate - Travel/Tourism
Miami Dade Community
Miami05-1998
Skills
- Leadership
- Communication
- Teamwork and collaboration
- Time management
- Active listening
- Decision making
- Administrative support
- Adaptability and flexibility
- Multitasking Abilities
- Problem-solving skills
Languages
English
Timeline
Front Office Assistant
Piedmont Healthcare
07.2023 - Current
Dental Receptionist
Sage Dental
01.2023 - 06.2023
Front Office Lead
DENTISTRY FOR CHILDREN
07.2021 - 01.2023
Manager/Poject Consultant
FedEx Office Ship and Print
01.2019 - 07.2021
Store Manager
LensCrafters
03.2018 - 04.2019
Store Manager
Cracker Barrel
01.2007 - 03.2018
Associate - Travel/Tourism
Miami Dade Community