Melinda Wilson
Union City,TN
Summary
Goal-driven Healthcare Administration professional well-versed in training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Fast Pace Health
06.2018 - Current
- My responsibilities include customer service, typing, filing, inventory, stocking the clinic, cleaning, phone lines and assisting with questions pertaining to their visit such as reporting lab results and assisting with registration to make sure all correct forms are completed and scanned to the cart
- I have a high understanding of insurances to include copayments and referrals
- I am responsible to collect copayments, deposits or collections on patients’ accounts and explain where these originated
- I documented all information in the medical electronic system, created deposits and transported to the bank
- While I have been in front office, my duties also have included to assist with back office duties including rooming patients, vitals, testing, injections and assisting during emergent situations and communicate for transportation to the hospital with 911 dispatch
- I have worked to increase my knowledge in insurances for Urgent care copayments and referrals
- My collections for upfront fees have been in the 90th percentile routinely
- My chart audits have also been stable in the high 90th percentile
- I communicate well with the patients, other employees, providers and management to make the day run smoothly and try to make everyone happy and comfortable
- I have learned to hear and see ques that patients show when they are in need of more assistance, than they may speak, so they have a more pleasant experience at Fast Pace
Medical Assistant Lead/ Interim Manager
St. Joseph
03.2015 - 10.2018
- My duties include rooming patients (taking patient history, vitals, allergies, chief complaints, and verify patient information in the medical electronic system), injections, breathing treatments, ordering and processing labs, in office lab procedures and documentation of all information in the medical electronic system
- My day started by reviewing patients charts to assure labs, test results, and vaccines were present and any needed supplies are available in patient rooms for the doctor’s needs
- I also answer the multi-phone line system and verify patients insurance, collect copayments, schedule, enter patient information in the IDX program and authorizations
- I did the office weekly deposits, enter them into Excel, took them to the bank and forward them to management and the accounting department
- In the managers absents I was also overseeing the office, problem solving and employee conflict resolution for both the pediatric office and OB office next door
- Managerial duties as interim manager off and on between management coverage making up at least 1 year of duty
- I was office coordinator for the Vaccines for Children Program state funded program, included in state and VFC inspections, and was responsible for answering to and fixing anything they needed
- I was responsible for ordering all clinic vaccines and supplies
- I worked well with the physicians and communication of their needs with other employees and Management
- I quickly excelled into the Lead for the Pediatric office and the Vaccines for Children office coordinator and Safety coordinator for the office
- I communicated well with the patients, parents, employees, management and the physicians to help the office run smoothly
- I also assisted in the OBGYN office next door in the absents of personnel and/or management
Assistant Manager
Rancho Verde MHP
09.2007 - 03.2015
- Daily operation of a 50 acre, 1750 resident community
- Interviewing new employee candidates and reviewing their background
- Responsible hiring of new employees and processing all paperwork
- Weekly scheduling of employees
- Processing new resident applications, background checks, and new resident paperwork
- Problem solving with residents and employees
- Accounts payable and receivable, new resident deposit collection and payroll
- Other duties included typing, filing, legal notices, problem solving and customer service, communications with upper management and attorneys’ offices
- Worked daily with Escrow companies and processing home buying paperwork
- Ran auctions in-house for repossessed homes
- Resident evictions and lock- outs with local police department
- Work with State for park inspections and individual home inspections and assure residents accomplish needed repairs in state mandated period
- I helped open communication between the residents and the management office
- Prior to my employment residents were feeling that when they came to the management with issues that there will be retaliation; but I gained their trust and we can work together to make a better community environment
Call Center Agent
Kaiser Permanente
06.2006 - 10.2007
- As a call center agent, I verified patients’ information, listening to their concerns and determine the action that needed to take place
- I would communicate with the charge RN's and transfer emergency calls to them or a 911 agent
- Schedule appointments for patients, sent messages to providers, and outside referrals
- I would like to believe I helped touch each patient in a positive manner to make his or her experience with Kaiser Permanente a better one
Medical Assistant
Kaiser Permanente
03.2005 - 11.2006
- I was placed in many fields including: Gynecology, Oncology, Allergy, Pediatrics, Internal Medicine, Family Practice, and the same day clinic as a float Medical Assistant (CCMA)
- I assisted many providers in minor procedures such as Pap smears and toenail removal, bone marrow retrieval and circumcisions
- I also did injections, vitals, preparing rooms, suture removal, respiratory testing, EKG's, patient directions and discharge, lab ordering, preparation of test, basic urine testing and preparing slides of bone marrow specimens for transport to Mayo clinic
- I also assisted the lead RN in the Chemotherapy room with patients’ needs
- During my time as a float Medical Assistant, I feel I learned many different fields and became very well rounded
- My confidence increased as I learned how to work in many situations and how to respond to them
- With the experience, I was able to work in any field and became an important part of the on call staff
- On call manager for nights and weekend call
Medical Assistant Lead of Neurology department and Neurology Technologist
Bakersfield Neuroscience
08.2003 - 07.2006
- Lead Medical Assistant of the Neurology department consisting of up to three doctors: ordering supplies/ inventory, IVIG treatments, injections, billing, coding, assisting in epidural injections and lumbar punctures, suture removal and wound care, Injections, Phlebotomy, Scheduling, authorizations, overseeing staff and training
- Key holder for sedation medications and in charge of sedating patients for the MRI unit
- Worked with inmates
- I also was trained and preforming Electroneurodiagnostic testing including Nerve Conduction Studies, Electroencephalograms and evoked potentials: SSEP, AEP, and VEP
- I started this job as an entry level MA and quickly excelled to lead of Neurology Department MA in the first year
- I learned neurodiagnostic studies from the Neurologists and preformed testing on patients while running the clinic
- The doctor was able to see patients while I was running studies, which increased the amount of patients we were able to help in a day
- I was also on-call to run studies in the operating room, monitoring patients, under sedation for nerve wave interference during surgeries
- I communicated any interference with the sergeant preforming the surgery
- I stayed on staff while working for Kaiser and came in to run studies on weekends and nights
Assistant Manager
Rancho Verde MHP
05.1999 - 08.2003
- Daily operation of a 50 acre, 1750 resident community
- Interviewing new employee candidates and reviewing their background
- Responsible hiring of new employees and processing all paperwork
- Weekly scheduling of employees
- Processing new resident applications, background checks, and new resident paperwork
- Problem solving with residents and employees
- Accounts payable and receivable, new resident deposit collection and payroll
- Other duties included typing, filing, legal notices, problem solving and customer service, communications with upper management and attorneys’ offices
- Worked daily with Escrow companies and processing home buying paperwork
- Ran auctions in-house for repossessed homes
- Resident evictions and lock- outs with local police department
- Work with State for park inspections and individual home inspections and assure residents accomplish needed repairs in state mandated period
- I helped open communication between the residents and the management office
- Prior to my employment residents were feeling that when they came to the management with issues that there will be retaliation; but I gained their trust and we can work together to make a better community environment
Restaurant Manager
Pizza Hut, Tri-Star Corporation
10.1997 - 05.1999
- Conducted interviews, oversaw the hiring/firing process and ran staff training for 35 + employees
- Ensure high standards though out the restaurant for state and corporate inspections
- Customer and employee issue resolution
- Employee scheduling and schedule adaptation for call outs
- On call manager for all issues 24/7
- Employee payroll and time keeping, store deposits and record keeping
- Restaurant inventory and ordering
- Daily operation of busy restaurant and delivery service, vender relations and orders
- Awarded highest serve-save score in region at Tri-Star Corporate consisting of all Northern California restaurant Management (Taco bell, Pizza Hut and A&W)
- Ran smoothly operating restaurant and gained employee confidence to have them work as a family
Preschool Director
Little Angels Preschool
12.1989 - 10.1997
- Employee interviews, scheduling, pay raises, evaluations and counseling of 6 employees
- Daily operations of preschool setting: develop and implemented innovative curriculum for early childhood education, enhancing learning experience, directed licensing renewal process ensuring compliance with state regulations
- Fostered strong parent-teacher relationships through regular and effective communication
- Opened communication between teachers and parents
Assistant Manager
McDonalds
06.1992 - 10.1994
- Supervised daily operations of restaurant, Interviewing and supervision of 20 + employees
- Managed inventory ordering and receiving
- Daily and weekly accounting paperwork, balancing, deposits and totals
- Employee and customer conflict resolution
- Quickly moved from cashier to Assistant Manager in 6-month period
Education
Medical Clinical Assistant Certificate - Medical Assisting
Empire College
Santa Rosa, CA01.2003
Peru State University - Special Education
Peru State University
Peru, NE01.1995
Santa Rosa Junior College - child development and nursing
Santa Rosa Junior College
Santa Rosa, CA01.1994
High School Diploma -
Ursuline High School
Santa Rosa, CA01.1992
Skills
- Clinical Leadership
- Training and mentoring
- Staff Supervision
- Staff Scheduling
- Staff Development and training
- Managerial experience
- Employee Management
- Leadership
- Problem Solving
- Conflict Resolution
- Knowledge of state and local standards for inspections
- Knowledge of Rural Health Care Standards
- Patient relationship management
- Insurance Knowledge: working with State funded organizations and multiple insurance types
- Patient Safety
- Medical Electronic Records ( Epic, Allscripts, Cerner, Centricity)
- Excel
- Word
- Scheduling
- Customer Service
- Referrals
- Vitals
- Injections
- Inventory
- Accounting
- Nurse Calls
- Minor Surgical Assisting
- Sterile Fields
- Clinical/Lab Assisting
- Suture Removal
- Equipment maintenance
- Medical Terminology
- Ordering Labs and Lab Supplies
- Inventory, Ordering and Receiving Supplies
- Multiline Phones
- Accounts Payable and Receivable
- Typing 40 WPM
- 10 Key
- Specialized Testing
- Phlebotomy
- Coding
- Authorizations
- Billing
- Wound care
- Patient sedation/medications
- Communication
- Budget Management
- Strategic Planning
- State Licensing Knowledge
- Curriculum Development
- Computer Skills
Certification
- California Certified Medical Assistant State Certification, 09/01/24
- Medical Clinical Assistant Certificate, Empire College, 01/01/03
- CPR and AED Certificate
Timeline
Front Office Assistant
Fast Pace Health
06.2018 - Current
Medical Assistant Lead/ Interim Manager
St. Joseph
03.2015 - 10.2018
Assistant Manager
Rancho Verde MHP
09.2007 - 03.2015
Call Center Agent
Kaiser Permanente
06.2006 - 10.2007
Medical Assistant
Kaiser Permanente
03.2005 - 11.2006
Medical Assistant Lead of Neurology department and Neurology Technologist
Bakersfield Neuroscience
08.2003 - 07.2006
Assistant Manager
Rancho Verde MHP
05.1999 - 08.2003
Restaurant Manager
Pizza Hut, Tri-Star Corporation
10.1997 - 05.1999
Assistant Manager
McDonalds
06.1992 - 10.1994
Preschool Director
Little Angels Preschool
12.1989 - 10.1997
Peru State University - Special Education
Peru State University
Santa Rosa Junior College - child development and nursing
Santa Rosa Junior College
High School Diploma -
Ursuline High School
Medical Clinical Assistant Certificate - Medical Assisting
Empire College
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