LATONYA ARMSTEAD
CUSTOMER SERVICE REPRESENTATIVE
Russellville,AL
Work Preference
Summary
Dedicated customer service representative with proven skills in problem-solving, data entry, and team collaboration. Committed to enhancing service delivery and fostering customer loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Serra Toyota Of Decatur
DECATUR, AL.
01.2023 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Assisted in processing vehicle sales and service transactions accurately and promptly.
- Maintained detailed records of customer interactions in CRM systems to enhance service delivery.
- Collaborated with team members to streamline communication and improve response times for customer concerns.
- Bank runs
- Utilized multimedia tools such as PowerPoint presentations or video tutorials to enhance instructional materials and facilitate student understanding of complex concepts.
- Assisted in the preparation of reports and presentations for senior management meetings using advanced formatting tools in Microsoft Office Suite programs such as Word, Excel, and PowerPoint.
- Developed and maintained scheduling systems, enhancing accuracy of appointment records.
- Responded promptly to client inquiries, providing exceptional customer service and support.
- Trained new team members on scheduling procedures and software tools to improve team efficiency.
- Implemented best practices for appointment confirmations, increasing client attendance rates significantly.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Resolved customer inquiries and concerns regarding delivery status promptly and professionally.
- Achieved safe driving records by consistently following traffic rules and regulations.
Musician
Mount Pleasant Church and Ministries
Leighton, AL
01.2000 - Current
- Performed diverse musical genres in worship services to enhance spiritual engagement.
- Collaborated with ministry teams to develop and implement music programs for community outreach.
- Mentored emerging musicians, providing guidance on performance techniques and music selection.
- Led rehearsals, ensuring all participants understood arrangements and performance expectations.
- Led choir rehearsals, ensuring vocal development and performance readiness.
- Coordinated worship music selection, enhancing service themes and congregation engagement.
Production Worker
TRUHOME
Hackleburg, AL
01.2022 - 01.2023
- Operated machinery to assemble and package products efficiently.
- Ensured quality control by inspecting finished goods for defects.
- Collaborated with team to streamline production processes and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
- Maintained cleanliness of work area to comply with safety standards.
- Monitored inventory levels and reported shortages to management promptly.
Builder
Tiffin Motorhomes Inc.
Red Bay, AL
03.2020 - 09.2022
- Constructed residential frameworks using precision tools and materials.
- Collaborated with team to ensure compliance with building codes and safety regulations.
- Assisted in managing project timelines and resource allocation effectively.
- Implemented quality control measures to enhance construction processes and outcomes.
- Oversaw completion of projects, ensuring adherence to specifications and client requirements.
- Trained junior builders on techniques for efficient construction practices and tool usage.
DIRECTOR
Mount Pleasant Church and Ministries
Leighton, AL
05.2018 - 03.2020
- Developed and implemented age-appropriate educational programs for diverse learning styles.
- Managed daily operations, ensuring compliance with state regulations and safety standards.
- Led staff training programs, enhancing team performance and service quality.
- Monitored child progress through assessments, adjusting programs to meet individual needs effectively.
- Evaluated staff performance regularly, providing constructive feedback to support professional growth.
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Managed administrative tasks such as record-keeping, billing, and reporting to ensure efficient operation of the daycare center.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Promoted a positive learning culture by modeling appropriate behavior management strategies for staff members to emulate.
Certified Nursing Assistant
KELLER LANDING
Tuscumbia, AL
06.2016 - 05.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness of patient rooms and medical equipment for infection control.
- Collaborated with nursing staff to develop personalized care plans for patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
Cottage Of The Shoals
Muscle Shoals, AL
02.2013 - 06.2016
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Documented patient information and care activities in electronic health record.
- Trained new staff on best practices in patient care and facility protocols.
- Implemented process improvements that enhanced patient satisfaction and care efficiency.
Certified Nursing Assistant
Mitchell Hollingsworth Nursing Rehabilitation
FLORENCE, AL.
08.2008 - 02.2013
- Led initiatives to streamline communication between patients and healthcare providers.
- Mentored junior nursing assistants, fostering a supportive learning environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Home Health Aide
COLBERT COUNTY HEALTH DEPARTMENT
SHEFFIELD, AL.
03.2005 - 08.2008
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted with medication management and adherence, promoting client health and well-being.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Developed individualized care plans in collaboration with families and healthcare teams.
- Coordinated transportation to medical appointments, ensuring consistent access to healthcare services.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
High School Diploma -
NORTHWEST SHOALS COMMUNITY COLLEGE
Muscle Shoals, ALSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Serra Toyota Of Decatur
01.2023 - Current
Production Worker
TRUHOME
01.2022 - 01.2023
Builder
Tiffin Motorhomes Inc.
03.2020 - 09.2022
DIRECTOR
Mount Pleasant Church and Ministries
05.2018 - 03.2020
Certified Nursing Assistant
KELLER LANDING
06.2016 - 05.2018
Certified Nursing Assistant
Cottage Of The Shoals
02.2013 - 06.2016
Certified Nursing Assistant
Mitchell Hollingsworth Nursing Rehabilitation
08.2008 - 02.2013
Home Health Aide
COLBERT COUNTY HEALTH DEPARTMENT
03.2005 - 08.2008
Musician
Mount Pleasant Church and Ministries
01.2000 - Current
High School Diploma -
NORTHWEST SHOALS COMMUNITY COLLEGE