Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaTonya Callahan

Denham Springs,LA

Summary

Highly motivated and committed Licensed Practical nurse with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Assistant II

BRGP Bone Health Center
10.2021 - 09.2023
    • Checked patients in and out for appointments and collected co-payments.
    • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
    • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
    • Called patients to confirm scheduled appointments and obtain additional details.
    • Entered insurance, demographics and health history into patient database.
    • Answered multi-line phone system and directed callers to requested personnel and departments.
    • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
    • Trained new staff on office procedures, insurance processes and medical terminology.
    • Measured vital signs and took medical histories to prepare patients for examination.
    • Documented notes during patient visits.
    • Educated patients about medications, procedures and physician's instructions.
    • Contacted pharmacies to submit and refill patients' prescriptions.
    • Conducted insurance verification and pre-certification and pre-authorization functions.
    • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
    • Administered medications, tracked dosages and documented patient conditions.

Medical Office Specialist

BRFM (PRIMARY CARE CLINIC)
07.2016 - 08.2021
    • Registered and verified patient records before triage with most up-to-date information.
    • Obtained payments from patients and scanned identification and insurance cards.
    • Received, recorded and filed medical payments by check, cash, and credit card.
    • Used E Clinical Works to schedule appointments for doctor visits and procedures.
    • Coordinated patient scheduling, check-in, check-out and payments for billing.
    • Obtained pre-authorization from insurance companies ahead of medical services.

Certified Nursing Assistant

St. Claire Manor Nursing Home
04.2012 - 07.2016
    • Documented activities and recorded information in EMR system.
    • Answered signal lights, bells or intercom systems to determine resident needs.
    • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
    • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
    • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
    • Used mobility devices to transport patients.
    • Distributed drinking water and nourishment to residents.
    • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
    • Assisted residents in preparing for activities and social programs.
    • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Personal Care Assistant

Personal Touch Home Health Care
01.2011 - 12.2015
    • Monitored vital signs and medication use, documenting variances and concerning responses.
    • Maintained daily living standards by assisting clients with personal hygiene needs.
    • Made beds, swept floors and sanitized surfaces to support activities of daily living.
    • Assisted with meal planning to meet nutritional plans.
    • Transported patients to medical, dental and personal care appointments.
    • Reported concerns to nurse supervisor to promote optimal care.

Bank Teller

Regions Bank
06.2007 - 08.2008
    • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
    • Welcomed customers and offered pleasant service during entire transaction.
    • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
    • Explained bank services, financial products and applicable fees to customers.
    • Ordered checks, placed stop payment orders and conducted additional special services for customers.
    • Opened new checking, savings and lines of credit for customer accounts.
    • Met or exceeded sales goals by promoting bank products and services in customer interactions.
    • Trained employees on cash drawer operation.

Education

No Degree - Practical Nursing

L.E. Fletcher Technical Community College
Schriever, LA
07.2023

Diploma - Practical Nursing

Northshore Community College
Greensburg, LA
05.2014

High School Diploma -

Belaire High School
Baton Rouge, LA
05.2002

Skills

    • EMR Systems
    • Knowledge of HIPAA Regulations
      • Prior Authorizations
      • BLS Certification

Certification

  • Certified Nursing Assistant
  • Nationally Certified Medical Assistant (NRCMA)
  • Licensed Practical Nurse - 2023

Timeline

Medical Assistant II

BRGP Bone Health Center
10.2021 - 09.2023

Medical Office Specialist

BRFM (PRIMARY CARE CLINIC)
07.2016 - 08.2021

Certified Nursing Assistant

St. Claire Manor Nursing Home
04.2012 - 07.2016

Personal Care Assistant

Personal Touch Home Health Care
01.2011 - 12.2015

Bank Teller

Regions Bank
06.2007 - 08.2008

No Degree - Practical Nursing

L.E. Fletcher Technical Community College

Diploma - Practical Nursing

Northshore Community College

High School Diploma -

Belaire High School

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