LA'TONYA CARTER
Austin,TX
Summary
Dedicated professional with a clean driving record and expertise in vehicle inspection, honed at Dallas Area Rapid Transit. Recognized for exceptional customer service and conflict resolution skills, I effectively ensured passenger safety and comfort while adhering to strict safety regulations. Proven ability to streamline processes and foster collaboration in team environments.
Overview
8
8
years of professional experience
Work History
BUS OPERATOR
Dallas Area Rapid Transit, Dart
02.2023 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Worked different route every day based on changing passenger locations and destinations.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Operated with safety and skill to avoid accidents and delays.
Shipping and Receiving Associate
HOME DEPOT U.S.A., INC
11.2021 - 02.2022
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
Shipping and Receiving Operator
Avancez LLC
03.2021 - 10.2021
- Collaborated with other departments to address any discrepancies or issues related to inventory or shipments promptly.
- Reduced shipment errors by conducting thorough quality checks on all outgoing packages.
- Minimized product damage through careful handling, stacking, and storage practices within the warehouse environment.
- Trained new team members in proper handling procedures, ensuring compliance with safety regulations.
Shipping and Receiving WAREHOUSE ASSOCIATE
UNIVERSAL & GM
10.2019 - 02.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Board Member
George Gervin Prep Academy
09.2017 - 03.2019
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform board on organizational progress and goals.
Education
Bachelor of Science - Criminal Justice
UNIERSITY OF PHOENIX
Avondale, AZ05-2027
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
Timeline
BUS OPERATOR
Dallas Area Rapid Transit, Dart
02.2023 - Current
Shipping and Receiving Associate
HOME DEPOT U.S.A., INC
11.2021 - 02.2022
Shipping and Receiving Operator
Avancez LLC
03.2021 - 10.2021
Shipping and Receiving WAREHOUSE ASSOCIATE
UNIVERSAL & GM
10.2019 - 02.2021
Board Member
George Gervin Prep Academy
09.2017 - 03.2019
Bachelor of Science - Criminal Justice
UNIERSITY OF PHOENIX
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