Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latonya Cubit

Fort Worth,TX

Summary

Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.

Overview

8
8
years of professional experience

Work History

Debt Collector Agent

Navient
Irving, TX
03.2020 - Current
  • Secured payments by following up with customers which disregarded promise to pay.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.

Customer Service Representative

VXI Global
Lubbock, TX
09.2016 - 01.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.

Education

Associate of Science - Business Administration

Tarrant County College District
Fort Worth, TX
08.2021

Skills

  • Business Correspondence Writing
  • Account Management
  • Complex Problem Solving
  • Accounting Systems
  • Customer Research
  • Investigation Due Diligence
  • Cashflow Report Generation
  • Client Relations
  • Negotiation
  • Ledger Management
  • Call Center Background
  • Payment Acceptance
  • Computer Configurations
  • Troubleshooting and Diagnostics
  • Software Installation

Timeline

Debt Collector Agent

Navient
03.2020 - Current

Customer Service Representative

VXI Global
09.2016 - 01.2020

Associate of Science - Business Administration

Tarrant County College District
Latonya Cubit