Dynamic Travel Consultant with exceptional customer service skills and expertise in itinerary planning. Proven ability to enhance client experiences and resolve issues promptly.
Adaptable professional with extensive experience in the travel industry. Known for strong communication and problem-solving skills, contributing to efficient travel planning and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Travel Consultant
Legacy Travel Club
Dallas, TX
01.2022 - Current
Developed customized travel itineraries based on client preferences and budget constraints.
Coordinated logistics for group travel, ensuring seamless experiences for all participants.
Researched and analyzed travel trends to recommend optimal destinations and services.
Managed client communications, addressing inquiries and resolving issues promptly.
Advanced use with Sabre Global Distribution system (GDS) that connects travel suppliers
Trained new staff on company systems and customer service best practices.
Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Airport Customer Service Agent
DFW International Airport
Dallas, TX
05.2013 - 01.2022
Assisted passengers with check-in processes and boarding procedures.
Resolved customer inquiries and complaints to enhance travel experience.
Coordinated baggage handling and ensured timely delivery of luggage.
Provided information on flight schedules, gate changes, and airport services.
Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Enhanced customer satisfaction by providing timely and accurate flight information.
Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Education
Bachelor of Science - Business Administration And Management
Texas Wesleyan University
Fort Worth, TX
05-2018
Skills
Strong communication skills
Hotel accommodations
Travel research
Travel industry expertise
Exceptional customer service
Advanced itinerary planning
Administrative tasks
Advanced experience with Sabre Global Distribution system (GDS)
Tour guiding experience
High volume environments
Timeline
Travel Consultant
Legacy Travel Club
01.2022 - Current
Airport Customer Service Agent
DFW International Airport
05.2013 - 01.2022
Bachelor of Science - Business Administration And Management