Summary
Overview
Work History
Education
Skills
Timeline
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LaTonya Cubit

Fort Worth

Summary

Dynamic Travel Consultant with exceptional customer service skills and expertise in itinerary planning. Proven ability to enhance client experiences and resolve issues promptly.

Adaptable professional with extensive experience in the travel industry. Known for strong communication and problem-solving skills, contributing to efficient travel planning and exceptional customer service.

Overview

13
13
years of professional experience

Work History

Travel Consultant

Legacy Travel Club
Dallas, TX
01.2022 - Current
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Coordinated logistics for group travel, ensuring seamless experiences for all participants.
  • Researched and analyzed travel trends to recommend optimal destinations and services.
  • Managed client communications, addressing inquiries and resolving issues promptly.
  • Advanced use with Sabre Global Distribution system (GDS) that connects travel suppliers
  • Trained new staff on company systems and customer service best practices.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits

Airport Customer Service Agent

DFW International Airport
Dallas, TX
05.2013 - 01.2022
  • Assisted passengers with check-in processes and boarding procedures.
  • Resolved customer inquiries and complaints to enhance travel experience.
  • Coordinated baggage handling and ensured timely delivery of luggage.
  • Provided information on flight schedules, gate changes, and airport services.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.

Education

Bachelor of Science - Business Administration And Management

Texas Wesleyan University
Fort Worth, TX
05-2018

Skills

  • Strong communication skills
  • Hotel accommodations
  • Travel research
  • Travel industry expertise
  • Exceptional customer service
  • Advanced itinerary planning
  • Administrative tasks
  • Advanced experience with Sabre Global Distribution system (GDS)
  • Tour guiding experience
  • High volume environments

Timeline

Travel Consultant

Legacy Travel Club
01.2022 - Current

Airport Customer Service Agent

DFW International Airport
05.2013 - 01.2022

Bachelor of Science - Business Administration And Management

Texas Wesleyan University