Latonya Franklin
Louisville,KY
Summary
Detail-oriented team player with strong organizations.Hardworking and passionate job seeker . Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Team Lead
GE
03.2022 - Current
- Trained new team members
- Worked different stations to provide
- Making sure operators are following standard work procedures
Call Center Representative
ADP
10.2021 - 01.2022
- Responded to customer questions quickly and accurate
- Adhered to company policies and scripts to consistently
- Enrollment in healthcare benefits
Enrollment Specialist
ADP
09.2021 - 01.2022
Billing Specialist/ Data Entry
Canteen Vending
06.2017 - 03.2020
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service
- Used data entry skills to accurately document and input statements.
- Utilized software programs to process customer payments.
- Prepared and submitted monthly billing
- Assist drivers with daily orders
Cashier /Assistant Manager
Circle K
07.2007 - 06.2017
- Built positive relationships with customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Coached employees and trained on methods for handling complicated issues, and difficult customers.
- Performed store audits
Call Center Representative
ADP
09.2015 - 05.2016
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Enrolled in healthcare benefits
- Process claims
Driver
First Tranist
06.2015 - 10.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools
- Maintained professional and friendly demeanor
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections
- Communicated with dispatchers to coordinate transportation schedules.
Education
Central High
Skills
- Team Member Motivation
- Workplace Safety
Timeline
Team Lead
GE
03.2022 - Current
Call Center Representative
ADP
10.2021 - 01.2022
Enrollment Specialist
ADP
09.2021 - 01.2022
Billing Specialist/ Data Entry
Canteen Vending
06.2017 - 03.2020
Call Center Representative
ADP
09.2015 - 05.2016
Driver
First Tranist
06.2015 - 10.2015
Cashier /Assistant Manager
Circle K
07.2007 - 06.2017
Central High