Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latonya Gaffey

Utica,NY

Summary

Caring [Job Title] with [Number] years of experience in [Area of expertise] instruction. Expert in closely monitoring student progress while implementing modern educational techniques into daily practices. Committed to long-term student success through well-rounded educations. Highly tolerant [Job Title] dedicated to supporting safe classroom environment. Energetic and motivated with extensive knowledge in various subjects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

In School Suspension Facilitator

Utica City School District
10.2014 - Current
  • Assists students in examining misbehavior and developing strategies to help prevent reoccurrences.
  • Collaborates effectively with other school personnel to assist students in the development of techniques to control and express emotions constructively.
  • Specializes in conflict resolution through mediation and various other behavioral modification tactics as well as coping techniques.
  • Encourages positive student behavior as well as positive self image.
  • Promotes a safe school environment by monitoring and inspiring positive student behavior.
  • Skilled at establishing and sustaining everlasting quality relationships with students by offering a safe space
  • Assists students with their assignments as well as promotes good study habits.
  • Responsible for researching, inputting and maintaining student behavior and suspension records with in school files.







Customer Service Representative/Loan Officer

ACS
01.2012 - 10.2014
  • Managed a large volume of customer calls with a positive disposition, focused on identifying client needs, providing solutions with accuracy and efficiency, and upholding customer satisfaction while exceeding client expectations.
  • Completed data entry and navigated various online systems to record call notes, and preserve pertinent client information.

Customer Service Representative

ACS
08.2007 - 01.2012
  • Actively listened during client inquiry calls while resolving concerns in a prompt, courteous and professional manner.
  • Instrumental in the retention of existing clients as well as the processing of new client enrollment, by providing exceptional and knowledgeable customer service.
  • Analyzed and processed third party referrals in order to provide clients with relevant policy information.
  • Tracked customer service cases and updated service software with pertinent customer information.

Education

Associate of Applied Science - Human Services

Herkimer County Community College
Herkimer, NY
12.2024

Skills

  • Excellent Interpersonal skills
  • Behavior Modification Techniques
  • Conflict Management
  • Positive Reinforcement Strategies
  • Student Motivation and Engagement
  • Diversity and Inclusion
  • Character Building
  • Analytical skills
  • Adaptability
  • Customer relations
  • Collaboration

Certification

Level III Teaching Assistant

NYS Certified Mandated reporter

Timeline

In School Suspension Facilitator

Utica City School District
10.2014 - Current

Customer Service Representative/Loan Officer

ACS
01.2012 - 10.2014

Customer Service Representative

ACS
08.2007 - 01.2012

Associate of Applied Science - Human Services

Herkimer County Community College

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Latonya Gaffey