Princess Frazier
Savannah,GA
Summary
Seeking Sales Coordinator role with 19 years of experience in administrative support, customer service, and efficient documentation management. Demonstrated expertise in data entry, communication, negotiating and interdepartmental coordination from tenure at Southwest Middle School. Proven ability to handle high-volume tasks with precision and professionalism. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Counselor Clerk/In School Suspension Facilitator
Southwest Middle School
Savannah, GA
08.2010 - 08.2023
- Managed comprehensive documentation and filing systems for over 500 students, ensuring accuracy and timely access to critical information for educational staff and administrators
- Executed data entry tasks with high efficiency, while maintaining clear and effective communication with colleagues and stakeholders
- Provided versatile support across various school departments, effectively adapting to diverse administrative needs while upholding professional standards
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings and appointments.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Package Handler
FedEx
Pooler, Ga.
10.2021 - 01.2022
- Efficiently managed the scanning, loading, and unloading of incoming packages, ensuring accurate tracking and processing
- Maintained a steadfast commitment to safety protocols while handling heavy boxes, reducing the risk of workplace incidents
- Utilized strong communication skills to coordinate effectively with team members, fostering a collaborative work environment
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments been 50-100 packages without compromising on quality or timeliness.
Barista
Starbucks
Savannah, GA
08.2004 - 08.2010
- Enhanced customer satisfaction by delivering prompt and amiable service, effectively handling a high volume of daily transactions
- Contributed to a collaborative team environment, ensuring a consistently inviting atmosphere for patrons
- Mastered an extensive menu of over 100 coffee and tea selections, efficiently fulfilling an average of 150 orders daily
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Civil Engineering Major, Business Minor
Savannah State University
Savannah, GA01.2007
College Preparatory Diploma - Dual Enrollment
Alfred Ely Beach High School
Savannah, Ga01.2004
Skills
- MS Office
- Multi-Tasking
- Critical Thinking
- Customer Service
- Dependable
- Flexible
- Data Entry
- Independent Worker
- Fast Learner
- Consistent
- Clear Communicator
- Problem Solver
- Customer Relationships
- Appointment Scheduling
- Building rapport
- Crisis intervention techniques
- Behavior monitoring
- Time management
- File and record keeping
Timeline
Package Handler
FedEx
10.2021 - 01.2022
Counselor Clerk/In School Suspension Facilitator
Southwest Middle School
08.2010 - 08.2023
Barista
Starbucks
08.2004 - 08.2010
Civil Engineering Major, Business Minor
Savannah State University
College Preparatory Diploma - Dual Enrollment
Alfred Ely Beach High School