LATONYA HARRIS
Baltimore,MD
Summary
Dynamic administrative professional with extensive experience at MMG MedStar, excelling in customer service and data entry. Proven ability to enhance patient satisfaction through effective communication and compassionate care. Skilled in office administration, maintaining confidentiality, and ensuring accurate record-keeping, contributing to a streamlined and efficient healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ADMINSTRATIVE ASSISTANT
MMG MEDSTAR
08.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Medical Assistant
MMG MEDSTAR
10.2020 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Associate of Science - MEDICAL ASSISTANT
ALL STATE CAREERS
Baltimore, MD07-2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
PHELBOTOMY CERIFIED
CPR CERTIFIED
MEDICAL ASSISTANT CERTIFIECGM CERTIFIED
ACCU CHECK CERTFIED
Timeline
ADMINSTRATIVE ASSISTANT
MMG MEDSTAR
08.2021 - Current
Medical Assistant
MMG MEDSTAR
10.2020 - 08.2021
Associate of Science - MEDICAL ASSISTANT
ALL STATE CAREERS
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