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LaTonya Haywood- Jackson
Shreveport,LA
Summary
Experienced with providing instructional support to students with special needs. Utilizes effective communication and collaborative skills to foster supportive learning environment. Knowledge of behavior management techniques and individualized education plans. Also accomplished Special Education Paraprofessional offering more than1 year aiding instructors in the classroom and promoting individualized learning techniques.
Overview
1
1
Certification
23
23
years of professional experience
Work History
K-2 Autism Sped Pararprofessional
Caddo Parish Public Schools
Shreveport, LA
10.2025 - Current
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Facilitated smooth transitions between subjects or activities while maintaining an organized classroom environment
- Supported students with diverse learning needs through tailored instructional strategies.
- Collaborated with teachers to develop and implement Individualized Education Plans (IEPs).
Pre-K Assistant Teacher
The Arc of Caddo-Bossier
Shreveport, LA
05.2025 - 08.2025
- Assisted lead teacher in implementing age-appropriate curriculum and lesson plans for pre-K students
- Supported lead teacher in conducting assessments and tracking student progress, providing valuable insights for instructional planning
- Facilitated small group activities, promoting language development, cognitive skills, and creativity among pre-K students
- Collaborated with lead teacher to create engaging lesson plans promoting early childhood development.
- Assisted in managing classroom activities, fostering a positive learning environment for students.
Medical Courier Driver
Delta Pathology
Shreveport, LA
10.2023 - 05.2025
- Communicated with customers regarding delivery schedules, delays, or any other relevant information
- Managed a high volume of daily deliveries, averaging XX stops per day
- Assisted in training new courier drivers on company policies, procedures, and best practices
- Delivered medical specimens to various healthcare facilities efficiently and promptly.
- Ensured compliance with safety protocols during transportation of sensitive materials.
Courier Driver
Gopuff
Denver, CO
08.2023 - 09.2023
- Managed delivery routes effectively, optimizing time and fuel efficiency
- Collaborated with warehouse staff to ensure accurate loading and unloading of delivery vehicles
- Collaborated with dispatchers to handle urgent or time-sensitive deliveries in a timely and efficient manner
- Fostered strong relationships with customers by providing exceptional service and support.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
House Cleaner
Airbnb
Dallas, TX
03.2023 - 06.2023
- Maintained high standards of cleanliness and attention to detail in all assigned tasks
- Worked independently with minimal supervision while maintaining a high level of productivity
- Closely inspected work areas after completion to ensure all tasks were performed to the highest standards
- Ensured high cleanliness standards for multiple Airbnb properties, enhancing guest satisfaction.
- Developed efficient cleaning schedules to optimize turnaround times between guest stays.
Randstad Temp/ Warehouse Associate
HelloFresh
Irving, TX
02.2023 - 03.2023
- Maintain an uninterrupted flow of the production line
- Comply with Food and Safety Regulations and Hello Fresh quality standards
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
- Operated forklifts and pallet jacks to efficiently transport products throughout warehouse.
- Conducted quality inspections on incoming and outgoing shipments to ensure accuracy.
Content Review Analyst
Genpact
Richardson, TX
01.2022 - 11.2022
- Monitored social media channels for mentions of the brand or relevant industry keywords to proactively engage with customers and address any issues or concerns
- Responded promptly to customer inquiries or comments received via direct messages or public posts on social media platforms while maintaining a professional tone consistent with the brand voice guidelines
- Created compelling content including posts, images, and videos to engage target audience
- Conducted comprehensive content reviews to ensure compliance with company policies and guidelines.
- Analyzed user-generated content for quality, relevance, and accuracy in alignment with operational standards.
Warehouse Associate
Walman Optical
Carrollton, TX
02.2021 - 01.2022
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Achieved an average picking accuracy rate of XX% over the course of XX months
- Operated and maintained warehouse equipment to ensure efficient material handling and inventory management.
- Coordinated the receiving, storing, and shipping of optical products within established safety protocols.
Customer Service Representative
Everise
McGregor, TX
01.2021 - 02.2021
- I work from home answering inbound calls for client's members about their healthcare benefits.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
Package Handler/Delivery Driver
Southern Star Express
Farmers Branch, TX
09.2020 - 01.2021
- Deliver packages to Amazon customers.
- Navigate a variety of routes throughout the Dallas area with approximately 150 to 200 stops daily.
- Completed an average of XX deliveries per day with a XX% on-time rate
- Operated package sorting systems to ensure efficient processing and timely delivery of shipments.
- Assisted in maintaining safety protocols and compliance standards within warehouse operations.
Picker / Packer
Delta Apparel, Inc
Lewisville, TX
07.2020 - 09.2020
- Made sure the orders were accurate such as the number of items per order, the color, the size, and the quality.
- Communicated effectively with management team and assisted with inventory control functions.
- Maintained a clean and organized work area, ensuring efficient workflow and minimizing safety hazards
- Operated handheld scanners to accurately track inventory movements.
- Sorted and packaged garments based on shipment requirements.
Order Filler
Neiman Marcus
Irving, TX
11.2019 - 03.2020
- Pulled items and worked with technology called Vox Ware which ensured accuracy and efficiency.
- Maintained the cleanliness of the cart and reported any discrepancies with orders.
- Assisted with inventory reconciliation to identify discrepancies and ensure accurate stock levels
- Processed customer orders accurately and efficiently to meet daily fulfillment targets.
- Operated warehouse equipment, ensuring adherence to safety protocols and operational guidelines.
Asset Protection / Customer Host / Customer Service
Walmart Supercenter
Carrollton, TX
08.2019 - 12.2019
- Worked closely with law enforcement agencies to provide necessary information for criminal investigations when required
- Responded promptly to incidents of theft or suspicious activity, ensuring the safety of customers, employees, and company assets
- Trained store associates on emergency procedures and evacuation protocols
- Monitored customer behavior to prevent theft and ensure a safe shopping environment.
- Collaborated with store management to implement loss prevention strategies effectively.
Fulfillment Associate
Amazon FTW
Coppell, TX
08.2018 - 07.2019
- Used a racking system to pick customer orders.
- Located items in storage bins and compared information with work orders.
- Communicated effectively with supervisors regarding any issues or concerns related to order picking process
- Operated forklifts and pallet jacks to transport goods efficiently within the warehouse.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Housekeeping/EVS
Medical City of Las Colinas
Irving, TX
01.2017 - 07.2018
- Sanitized and cleaned patient rooms in the ER and ICU.
- Performed duties with attention to detail, accuracy, follow-through, and courtesy.
- Reported any maintenance issues or equipment malfunctions to the appropriate department for prompt resolution
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Independent House Cleaner
Self Employed House Cleaner
Shreveport, LA
11.2003 - 07.2016
- Oversaw the cleaning of 11 houses and effectively communicated information with clients.
- Prioritized and organized work and followed through to ensure duties were accomplished.
- Followed eco-friendly practices by utilizing environmentally safe cleaning products whenever possible
- Managed comprehensive cleaning schedules to ensure timely completion of residential tasks.
- Trained and mentored new cleaners on effective cleaning techniques and safety protocols.
Education
Bachelor's degree - Early Childhood Education with Special Education
Grand Canyon University
01-2029
Associate's degree - Medical Office and Billing Specialist
Ultimate Medical Academy
01-2021
Skills
- Cleaning
- Packaging
- Communication skills
- Classroom experience
- Residential cleaning
- Working with people with disabilities
- Medical billing
- Organizational skills
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Delivery driver experience
- Picking & packing
- HIPAA
- Warehouse experience
- Customer service
- Inventory control
- Preschool experience
- Childcare
- Experience working with students
- Early childhood education
- CPR
- Special education
- Experience with children
Certification
Driver's License
Timeline
K-2 Autism Sped Pararprofessional
Caddo Parish Public Schools
10.2025 - Current
Pre-K Assistant Teacher
The Arc of Caddo-Bossier
05.2025 - 08.2025
Medical Courier Driver
Delta Pathology
10.2023 - 05.2025
Courier Driver
Gopuff
08.2023 - 09.2023
House Cleaner
Airbnb
03.2023 - 06.2023
Randstad Temp/ Warehouse Associate
HelloFresh
02.2023 - 03.2023
Content Review Analyst
Genpact
01.2022 - 11.2022
Warehouse Associate
Walman Optical
02.2021 - 01.2022
Customer Service Representative
Everise
01.2021 - 02.2021
Package Handler/Delivery Driver
Southern Star Express
09.2020 - 01.2021
Picker / Packer
Delta Apparel, Inc
07.2020 - 09.2020
Order Filler
Neiman Marcus
11.2019 - 03.2020
Asset Protection / Customer Host / Customer Service
Walmart Supercenter
08.2019 - 12.2019
Fulfillment Associate
Amazon FTW
08.2018 - 07.2019
Housekeeping/EVS
Medical City of Las Colinas
01.2017 - 07.2018
Independent House Cleaner
Self Employed House Cleaner
11.2003 - 07.2016
Bachelor's degree - Early Childhood Education with Special Education
Grand Canyon University
Associate's degree - Medical Office and Billing Specialist
Ultimate Medical Academy