Summary
Work History
Education
Skills
Timeline
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Latonya Hicks

Milwaukee,WI

Summary

Accomplished General Manager at Tacobell with a proven track record of driving business growth and fostering strong relationships with clients and teams. Expert in operations management and customer relationship management, demonstrating exceptional leadership and problem-solving skills. Achieved significant improvements in employee satisfaction and financial performance, ensuring long-term organizational success.

Work History

General Manager

Tacobell
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Teller

CFSC Community Financial Service Center
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Office Manager

Public Storage
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

HSED -

SDC
Milwaukee, WI
12.2023

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Staff Training
  • Inventory Control
  • Customer Relationship Management
  • Staff Supervision

Timeline

General Manager

Tacobell

Teller

CFSC Community Financial Service Center

Office Manager

Public Storage

HSED -

SDC
Latonya Hicks