LaTonya Jackson
Thomasville,NC
Summary
Travel industry expert with proven track record in high-volume service environments, excelling in customer service, time management, and problem-solving. Extensive travel experience leveraged to build lasting client relationships and drive sales. Knowledgeable in travel regulations and best practices across various travel types.
Overview
36
36
years of professional experience
Work History
VIP Travel Consultant
BCD Travel
Thomasville, NC
02.2005 - Current
- Created detailed itineraries, including flight bookings, car rentals, and hotel reservations.
- Coordinated travel arrangements and modified itineraries based on client requests.
- Developed customized travel plans to align with client preferences and needs.
- Resolved travel service issues, ensuring seamless experiences and high client satisfaction.
- Provided exceptional customer service, fostering positive client relationships in a fast-paced environment.
Team Lead /Virtual Senior Travel Consultant
BCD TRAVEL
Southfield, MI
08.2008 - 09.2020
- Booked travel arrangements for various companies as Lead Agent at Apollo Flex Team.
- Coordinated domestic/international travel accommodations, ensuring seamless management of airfare, hotel bookings, and rental car reservations to enhance operational efficiency.
- Delivered accurate travel itineraries and expert knowledge to cultivate strong customer relationships, contributing to business development.
- Collaborated with team members to meet project requirements, develop effective solutions, and adhere to deadlines.
Front Desk Consultant
Hawthorn Suites By Wyndham
Greensboro, NC
08.2004 - 09.2020
- Managed front desk operations at a busy hotel, facilitating smooth guest check-in and check-out processes.
- Completed end-of-day reporting and balanced registers to ensure financial accuracy and accountability.
- Drafted and maintained incident reports and daily activity logs to support management decision-making.
SENIOR TRAVEL CONSULTANT / VIP AGENT
BCD TRAVEL, World Travel BTI
Dulles, VA
03.2003 - 07.2008
- Managed executive travel arrangements for the CEO, coordinating logistics for private company shuttles.
- Coordinated domestic and international travel accommodations for onsite staff, ensuring seamless travel experiences.
- Advised clients on cost-effective travel options, aligning with business policies to maximize budget efficiency.
- Provided exceptional customer support in group bookings and visa passport assistance, enhancing overall client satisfaction.
TRAVEL AGENT / SENIOR TRAVEL CONSULTANT
CARLSON WAGONLIT TRAVEL
Atlanta, GA
08.1999 - 03.2003
- Booked domestic and international travel accommodations.
- Maintained a high level of Customer Support.
- Troubleshooting account specifics, processing tickets, and management duties.
- Coordinated domestic and international customer travel accommodations, including airfare, hotel bookings, and rental car reservations.
CLERICAL SUPPORT
TRANSCEND SERVICES
Atlanta , GA
07.1998 - 07.1999
- Assisted manager with daily reports, summaries, and contact information for coding and transcription.
- Coordinated and maintained digital and analog file management system for efficient access.
- Answered incoming calls and addressed client inquiries to ensure timely support.
- Received and distributed medical records for off-site coding.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
CUSTOMER SERVICE / SALES SUPPORT REPRESENTATIVE
AIRTOUCH CELLULAR
ATLANTA , GA
05.1997 - 07.1999
- Assisted with sales of new cellular phone services, facilitating customer engagement and service uptake.
- Answered incoming customer inquiries via ACD, resolved customer issues, managed equipment billing, and ensured compliance with market quality standards.
- Troubleshot technical issues, performed minor programming on phones, and researched problems to achieve first call resolution.
NIGHT SUPERVISOR
DUNN COMMUNICATIONS
ATLANTA, GA
02.1995 - 06.1997
- Monitored calls to ensure customer support met established standards
- Resolved customer concerns and complaints to improve overall satisfaction
- Created training tools to enhance service quality for 24 Hour Answering Service
- Participated in management training programs and conducted new hire training.
Medical Records Clerk
West wood Health and Rehabilitation
Archdale, NC
07.1990 - 10.1994
- Pulled patient charts for upcoming appointments to ensure timely preparation.
- Managed patient health files securely and organized for easy access.
- Collected and filed medical records data to maintain accurate documentation.
- Completed CNA internship by assisting patients with daily activities.
- Assisted in event coordinating activities and meal preparation.
Education
High School Diploma -
Thomasville High School
Thomasville, NCAssociate of Arts - Fashion Merchandising / Modeling Minor
Bauder College
Atlanta, GASkills
- Customer service
- Data management
- Microsoft Office Suite
- Word processing
- Team collaboration tools
- Organizational abilities
- Problem-solving skills
- Effective communication
- Adaptability
Affiliations
Top Sales
Customer Service Representative of the Month
Travel School Training
Management Skills
Circle of Excellence Award
Exceptional Customer Service
Leadership Honors
Team Player Acknowledgement
References
References Available Upon Request
Timeline
Team Lead /Virtual Senior Travel Consultant
BCD TRAVEL
08.2008 - 09.2020
VIP Travel Consultant
BCD Travel
02.2005 - Current
Front Desk Consultant
Hawthorn Suites By Wyndham
08.2004 - 09.2020
SENIOR TRAVEL CONSULTANT / VIP AGENT
BCD TRAVEL, World Travel BTI
03.2003 - 07.2008
TRAVEL AGENT / SENIOR TRAVEL CONSULTANT
CARLSON WAGONLIT TRAVEL
08.1999 - 03.2003
CLERICAL SUPPORT
TRANSCEND SERVICES
07.1998 - 07.1999
CUSTOMER SERVICE / SALES SUPPORT REPRESENTATIVE
AIRTOUCH CELLULAR
05.1997 - 07.1999
NIGHT SUPERVISOR
DUNN COMMUNICATIONS
02.1995 - 06.1997
Medical Records Clerk
West wood Health and Rehabilitation
07.1990 - 10.1994
High School Diploma -
Thomasville High School
Associate of Arts - Fashion Merchandising / Modeling Minor
Bauder College