LaTonya Johnson
McKinney ,TX
Summary
Assisted in resolving customer inquiries with ten years of experience in customer service.,Organized and executed projects through effective planning and initiation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iqor- Capital One
Plano, TX
07.2018 - 01.2024
- Manage inbound and outbound collection calls, perform account level research, overcome objections that customers have about making payments toward their account and help them to understand their account(s) responsibilities
- Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc.), Attend team meetings, exhibit effective skip tracing techniques when applicable, Update account information and complete appropriate documentation and maintain superior quality assurance results
Dispatcher/Medical Intake
Mobile X USA
Carrolton, TX
09.2016 - 04.2018
- Dispatch between 80 – 110 cases per 8-hour shift for 26 different facilities.
- Dispatch Technologists to the proper general area and facilities as noted on the schedule
- Assist Technologist with a variety of daily needs (directions, case type, client info).
- Responsible for intake, receiving, distributing and overseeing completion of all daily cases and lab orders through specimen processing.
- Assign Technologists to the proper general area and facilities as noted on the schedule.
- Page Technologist for "STAT", ASAP and PRIORITY homes
- Review, organize, and distribute all results to facilities.
- Conduct full tracking skills and case follow-up of all assignments
- Work cooperatively and fully communicate verbally with Area/ Regional Phlebotomy
- Management, Logging area, Lab dispatch, Customer Service, Call Center, redraw department and Courier services, to ensure case completion, throughout entire shift.
- Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases
Customer Service Representative
Teleperformance- American Express
Dallas, TX
01.2015 - 06.2016
- Reviewing card members account, applying points to different charges.
- Booking flight and hotels, transferring card members to different departments, updating card members profile and assigning with and other travel assistance the card member might need
Mail Handler
Intermountain Staffing (UPS)
Coppell, TX
09.2012 - 12.2014
- Set up the warehouse by zip codes, sorted flat mail and large boxes by zip code, Made sure the different locates had the labels and tags that they need and Cleaned up the warehouse after every shift
Tax Preparer
TAX USA
Murphy, TX
01.2019 - 2026
- Text preparation, e-filing
Education
High school diploma - undefined
Salt Lake City, UT01.2022
Skills
- Sales
- Accounts Payable
- Bookkeeping
- Accounting
- Microsoft Excel
- Tax Experience
- Organizational skills
- Attention to detail
- Analysis skills
- Microsoft Office Proficient Administrative Assistant Superior Customer Service Attentive Quality Assurance Multi-Line Phones Excel Google Earth Pro AS400
- Microsoft Office
- English
Certification
- Enrolled Agent
- Driver's License
Timeline
Tax Preparer
TAX USA
01.2019 - 2026
Customer Service Representative
Iqor- Capital One
07.2018 - 01.2024
Dispatcher/Medical Intake
Mobile X USA
09.2016 - 04.2018
Customer Service Representative
Teleperformance- American Express
01.2015 - 06.2016
Mail Handler
Intermountain Staffing (UPS)
09.2012 - 12.2014