Latonya Jones
Fort Lauderdale,FL
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant 1, Product Sales Support & Analysis
Xfinity Comcast
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Map over survey
- construction
- Disconnect coordination
- Project manage
Sales Consultant Representative
Xfinity Comcast
06.2016 - Current
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Placed special orders or called other stores to find desired items.
Customer Service Representative
T Mobile
05.2014 - 05.2016
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
Supervisor
Wingstop
06.2010 - 03.2013
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Complied with company policies, objectives and communication goals.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FLSkills
- Demonstrations Client Service
- Product and service knowledge Sales expertise
- Network development Product promotions
- Lead prospecting Problem solving strength
- Till counting Performance improvement
- Time management Customer Relations
- Sales and marketing Revenue Generation
- Records management Persuasive communication
- Retention strategies
- De-escalation Techniques
- Upselling Products and Services
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Critical Thinking
- Problem Resolution
Timeline
Assistant 1, Product Sales Support & Analysis
Xfinity Comcast
06.2023 - Current
Sales Consultant Representative
Xfinity Comcast
06.2016 - Current
Customer Service Representative
T Mobile
05.2014 - 05.2016
Supervisor
Wingstop
06.2010 - 03.2013
High School Diploma -
Miami Norland Senior High School
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