LaTonya Lawrence
Smyrna,GA
Summary
Proven Operations Supervisor with a track record of enhancing team productivity and customer satisfaction at Transworld. Skilled in inventory management and customer service, demonstrating work ethic and empathy. Achieved significant improvements in operational efficiency and conflict resolution, ensuring seamless coordination across departments.
Overview
15
15
years of professional experience
Work History
Cashier/sales Associate
Tjmax
09.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Operations Supervisor
Transworld
02.2016 - 11.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Department Manager
Walmart
10.2009 - 07.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associate Of Science - Medical Technology
High Tech Institute
Marietta, GA07.2007
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Additional Information
Also aid in helping with technical issues for entry level employees.
Timeline
Cashier/sales Associate
Tjmax
09.2024 - 01.2025
Operations Supervisor
Transworld
02.2016 - 11.2024
Department Manager
Walmart
10.2009 - 07.2015
Associate Of Science - Medical Technology
High Tech Institute
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