Tayrece Wise-Hawthorne
Maywood,Illinois
Summary
Friendly and engaging customer service professional with experience assisting airline passengers in fast-paced environments. Detail-oriented and dependable, with a strong commitment to providing excellent service, ensuring customer satisfaction, and exceeding expectations.
Professional with strong background in logistics and warehouse operations, equipped to handle fast-paced environments. Known for reliability, adaptability, and collaborative approach to team tasks. Skilled in inventory management, sorting, and quality control, ensuring efficiency and accuracy. Focused on achieving results and consistently meeting organizational goals.
Overview
6
6
years of professional experience
Work History
Sortation Associate
Amazon
West Chicago, IL
11.2025 - Current
- Operated high-speed sortation systems to process 150 packages and maintain workflow consistency efficiently.
- Ensured compliance with safety protocols, promoting a secure work environment for all associates.
- Assisted in training new team members on operational procedures and best practices for package handling.
- Conducted regular quality checks to verify the accuracy of sorted packages and minimize errors.
Wheelchair Agent
Prime Flight Aviation
Chicago, Il
09.2024 - 03.2025
- Assisted passengers with mobility needs throughout the airport
- Provided safe and efficient wheelchair transportation
- Helped with luggage handling and navigation
- Ensured a comfortable, smooth travel experience for all passengers
- Transported over 10 passengers in wheelchairs to and from aircraft and inside terminals, and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Passenger Service Assistant
Prospect Airport Services
Chicago, Il
09.2023 - 09.2024
- Delivered high-quality customer service to airline passengers
- Assisted with ticketing, fare calculations, and issuing refunds
- Checked baggage and processed excess baggage fees
- Provided travel information and resolved passenger concerns
- Resolved customer inquiries and concerns, enhancing service quality and satisfaction levels.
Cabin Cleaner
Alliance Ground International
Chicago, Il
03.2023 - 09.2023
- Cleaned and maintained aircraft interiors, including cabins, galleys, and lavatories
- Prepared aircraft for boarding and departure
- Ensured compliance with safety and cleanliness standards
- Worked efficiently under tight deadlines
- Ensured thorough cleaning of cabin interiors and restrooms to maintain high hygiene standards.
Family Caregiver
Addus Homecare
Chicago, Il
07.2021 - 11.2021
- Assisted clients with personal care and daily living activities
- Provided housekeeping, laundry, and meal preparation
- Transported clients to appointments and errands
- Maintained a safe and supportive environment
- Provided compassionate care and support for daily living activities, enhancing clients' quality of life.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
Resident Care Assistant
Grace Point Place
Oak Lawn, Il
06.2020 - 02.2021
- Provided compassionate care for individuals with memory loss
- Supported residents with daily activities and emotional well-being
- Ensured a safe and respectful living environment
- Assisted families in understanding and supporting their loved ones
- Assisted over 6 elderly, convalescent, and disabled residents with daily living activities in residential care facilities.
Education
High School Diploma -
Young Womens Leadership Charter School
Chicago, IL06-2018
Skills
- Customer Service Excellence
- Passenger Assistance
- Communication Skills
- Multitasking & Time Management
- Problem Solving
- Teamwork
- Attention to Detail
- Safety Awareness
- Warehouse safety
- Package handling
Timeline
Sortation Associate
Amazon
11.2025 - Current
Wheelchair Agent
Prime Flight Aviation
09.2024 - 03.2025
Passenger Service Assistant
Prospect Airport Services
09.2023 - 09.2024
Cabin Cleaner
Alliance Ground International
03.2023 - 09.2023
Family Caregiver
Addus Homecare
07.2021 - 11.2021
Resident Care Assistant
Grace Point Place
06.2020 - 02.2021
High School Diploma -
Young Womens Leadership Charter School