Latonya Murray
Wilson,NC
Summary
Developed a track record of delivering courteous, customer-focused service in fast-paced environments, with strong experience in scheduling, clear communication, and issue resolution.
Supported cross-functional teamwork by coordinating with colleagues and supervisors to streamline operations, enhance service quality, and ensure a positive patient or customer experience.
Demonstrated reliable data handling and documentation through accurate cash handling, inventory management, and recordkeeping, ensuring consistency and high service standards across all interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Lead
Dunkin' Donuts
01.2023 - Current
- Streamline high-volume service processes to reduce customer wait times and improve overall satisfaction.
- Spearhead precise handling of cash, credit, and mobile payments, achieving strong reconciliation and minimal discrepancies.
- Consistently prepare food and beverages to quality and safety standards, boosting product consistency scores.
- Collaborate with team to optimize shift workflows, enhancing line efficiency and on-time order delivery.
- Train new team members on procedures, safety, and POS systems, accelerating onboarding.
- Maintain rigorous cleanliness and sanitation across service areas, supporting health code compliance.
Store Manager/ Customer Service Manager
Quick Cash Pawn
03.2017 - Current
- Streamline scheduling and workforce planning to meet monthly targets and reduce overtime.
- Spearhead process improvements to boost sales performance and operational efficiency.
- Lead onboarding and training programs for new hires to ensure rapid role coverage and consistency.
- Maintain store cleanliness and organization, creating a safer and more welcoming environment.
- Manage high-volume customer interactions (50+ call daily), resolving issues and strengthening satisfaction.
- Implemented inventory control to reduce shrinkage and improve product availability
- Analyze daily sales data to identify opportunities, driving targeted promotions and revenue growth.
Dietary Aide/Patient Dining Associate
Parkwood Village
10.2015 - 01.2022
- Delivered meals to residents guidelines and service schedules.
- Maintained dining areas cleanliness and safety, elevating resident satisfaction.
- Supported inventory management by organizing and rotating supplies to minimize waste.
- Operated commercial dishwasher to ensure hygiene standards for all kitchenware.
- Set up dining areas with appropriate tableware to enhance resident dining experience.
- Assisted with special events, ensuring timely meal preparation and service.
- Collaborated with dietary staff to accommodate special dietary needs and restrictions
Cashier/Customer Advocate
Dollar Tree
07.2015 - 01.2016
- Processed payments accurately using POS systems, ensuring secure transactions and rapid reconciliation.
- Adapted to flexible schedules to support peak periods and business needs.
- Reconciled cash drawers daily, identifying and resolving discrepancies to maintain accuracy.
- Restocked shelves and organized backstock to optimize accessibility and reduce restocking time.
- Assisted with seasonal displays to drive foot traffic and sales.
- Adhered to loss prevention policies to protect store assets.
Education
High School Diploma -
Beddingfield High School
Wilson, NC05.2003
Skills
*Appointment Scheduling
*Customer Service Excellence
*Clear Communication
*Inbound and Outbound Call Handling
*Problem Resolution
*Collaboration and Teamwork
*Follow up Communication
*Time Management and Multitasking
Certification
Pharmacy Technician Certificate
Timeline
Crew Lead
Dunkin' Donuts
01.2023 - Current
Store Manager/ Customer Service Manager
Quick Cash Pawn
03.2017 - Current
Dietary Aide/Patient Dining Associate
Parkwood Village
10.2015 - 01.2022
Cashier/Customer Advocate
Dollar Tree
07.2015 - 01.2016
High School Diploma -
Beddingfield High School