LaTonya Olds

Facilitated verification of Medicaid coverage for five states: Oklahoma, Michigan, Mississippi, Texas, and Kansas.
Guided consumers through Federal Marketplace application process to optimize enrollment success.
Educated individuals on eligibility benefits and enrollment options within Medicaid programs.
Provided direct consumer support via phone and email to address inquiries and concerns.
Participated in community outreach initiatives to raise awareness of healthcare resources.
Leveraged expertise in Federal-facilitated Marketplace and open enrollment to assist consumers effectively.
Streamlined communication processes to enhance support delivery for healthcare options.

Ensured COBRA-eligible individuals accessed the same benefits as active employees through effective communication.
Delivered consistent information about health plan options and rates to COBRA participants.
Addressed health plan changes during annual enrollment, including new plans and rate adjustments.
Facilitated special enrollment periods for COBRA participants to optimize their benefit utilization.

Processed incoming calls from insureds reporting property loss or damage.
Recorded accurate claim details in system and assigned initial claim numbers.
Clarified claims process steps and discussed deductible implications with insureds.
Engaged locate companies for underground damage assessments as needed.
Partnered with adjusters to gather updates and troubleshoot issues effectively.
Focused on ensuring satisfaction of insureds during entire claims process.

Supervised daily operations of cafe, ensuring adherence to standards and customer satisfaction.
Managed inventory to optimize supply levels and reduce waste.
Assisted with hiring and training staff to enhance team performance.
Scheduled staff shifts to ensure adequate coverage during peak hours.
Monitored financial performance, identifying areas for improvement.
Implemented strategies to elevate customer experience and service quality.
Coordinated team efforts to maintain a positive work environment.
Conducted regular assessments of operational efficiency and effectiveness.

Ensured high-quality customer service for patients, vendors, and insurance entities.
Processed 100-200 calls per day, efficiently addressing concerns.
Maintained accurate data entry during interactions with patients.
Exhibited strong telephone communication skills in a fast-paced environment.