Latonya Pollard
Chattanooga,TN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Dispatch Operator
Verida
Chattanooga, TN
09.2021 - Current
- Assigned tasks to personnel based on their qualifications, availability, and location.
- Managed priority calls according to established protocols and procedures.
- Consulted with supervisors when making decisions about dispatching personnel.
- Reported delays, accidents or other traffic and transportation situations.
- Managed daily delivery and work schedules to maximize coverage.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Scheduled loads according to priority and available equipment.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Leave of Absence Specialist
Kelly Services
Chattanooga, TN
11.2019 - 08.2021
- Processed employee leave requests accurately and in a timely manner.
- Analyzed employee eligibility for short-term disability insurance benefits.
- Developed detailed documentation regarding employee leave status changes including start dates, end dates, and return-to-work dates.
- Responded promptly to inquiries from employees about their leave balances and other leave entitlements.
- Drafted letters notifying employees of their rights under the FMLA.
Education
GED -
Chattanooga State Community College
Chattanooga, TN12.2010
Skills
- Driver Communication
- Dispatch Coordination
- Work Order Management
- Route Navigation
Timeline
Dispatch Operator
Verida
09.2021 - Current
Leave of Absence Specialist
Kelly Services
11.2019 - 08.2021
GED -
Chattanooga State Community College
Similar Profiles
Grace ShellGrace Shell
Customer Service Representative at VeridaCustomer Service Representative at Verida
Kylie LambertKylie Lambert
Special Services Associate at VeridaSpecial Services Associate at Verida
Martieria RobinsonMartieria Robinson
Transportation Customer Service Representative at VeridaTransportation Customer Service Representative at Verida
Steven HaukSteven Hauk
Dispatcher at VeridaDispatcher at Verida
Albert SmithAlbert Smith
Night Auditor/Houseman at Saraswati HospitalityNight Auditor/Houseman at Saraswati Hospitality