Charles Manigo
Santa Clarita,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Operator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
28
28
years of professional experience
Work History
Dispatch Operator
Elite Transport California LLC
2019.05 - Current
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained updated and detailed records of calls in physical and electronic database.
Assistant Production Manager
ALSCO
2000.02 - 2019.05
- Identified and planned for resources needed to accomplish production objectives.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
- Successfully managed production activities to achieve on-time shipment of orders.
Bookstore Manager
Smiley Books
1995.06 - 2000.08
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.1982
Skills
- Vehicle Dispatch
- Prioritizing Calls
- Driver Support
- Fleet Dispatching
Timeline
Dispatch Operator
Elite Transport California LLC
2019.05 - Current
Assistant Production Manager
ALSCO
2000.02 - 2019.05
Bookstore Manager
Smiley Books
1995.06 - 2000.08
High School Diploma -
Leuzinger High School
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