Latonya Readus
Oak Park,MI
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Wex Inc.
05.2022 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Nurse Care Associate
Henry Ford Health System
08.2016 - 04.2022
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Clinical Assistant
Beaumont Health System
07.2009 - 02.2019
- Input patient care reports daily, processed and print forms of care activities using multiple applications on the computer
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Educated staff on set up and use of equipment
- Coordinated efficient office schedules based on patient and provider availability
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
Education
Associate Degree of Applied Science - Office Information System Specialist
Wayne County Community College
Detroit, MI08.2021
Skills
- - Active Listening
- - Attention to Detail
- - Ability to multitask
- - Decision Making
- - Strong organizational skills
- - Time Management
- - Phone Etiquette
- - Data Entry
- Problem resolution
- Team collaboration
- Customer service
- Customer support
Timeline
Customer Service Associate
Wex Inc.
05.2022 - 09.2024
Nurse Care Associate
Henry Ford Health System
08.2016 - 04.2022
Clinical Assistant
Beaumont Health System
07.2009 - 02.2019
Associate Degree of Applied Science - Office Information System Specialist
Wayne County Community College
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