LaTonya Talton
Katy,TX
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Virtual Customer Service Representative
Farmers Insurance Company
Houston, TX
01.2020 - Current
- I manage both phone calls and online chats with customers about insurance quotes.
- I am responsible for creating and expanding new business revenue, as well as maintaining strong client relationships to fulfill their requirements.
- My role involves giving customers information on products and services, increasing sales, and returning calls.
Customer Service Representative Lead
Academy Sports and Outdoors
Katy, TX
02.2017 - 12.2019
- I handled both inbound and outbound calls, offering assistance to customers for placing their orders online.
- I offered products to buyers and managed communications with customers experiencing lost orders or unresolved problems.
- I supported Management in hiring new staff and conducted online training sessions for employees remotely and in-person.
Human Resource Support (Call Center) Hybrid
FMA Alliance
Houston, TX
04.2013 - 01.2017
- I managed phone communications and coordinated appointments for the Management and Team Leads.
- I was responsible for handling employment verifications, assisted with payroll duties, and engaged in data entry.
- I provided assistance to customers with billing inquiries and the activation of new accounts.
Education
BBA - Business Administration
Centura College
Virginia Beach, VA06-2015
Skills
- Account Management
- Administrative Support
- Answering Multi-Line Phones
- Customer Service
- Human Resources Experience
- Promote Sales
Affiliations
- Blogging
- Mentoring
- Organizing community events
- Chili and Pie Baking Contest Winner
Accomplishments
- Marquis Emerging Leader.
Certification
- Texas Department of Insurance-Life, Accident, Health, and HMO qualifications.
- Certified Office Administration
Timeline
Virtual Customer Service Representative
Farmers Insurance Company
01.2020 - Current
Customer Service Representative Lead
Academy Sports and Outdoors
02.2017 - 12.2019
Human Resource Support (Call Center) Hybrid
FMA Alliance
04.2013 - 01.2017
BBA - Business Administration
Centura College
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