Latonya Thomas
10 Cricket Court, Phenix City,AL
Summary
Perceptive, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follows policies, procedures, and guidelines to assure consistent quality. Customer service focused and committed to ensuring optimal client outcomes. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Renfroe's Market
03.2020 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Registered Pharmacy Technician - Retail (Externship)
Walgreen's Pharmacy
08.2019 - 11.2019
- Interpreted and filled prescriptions through mixing, filling, counting pills, and labeling bottles
- Obtained approvals from pharmacist and complied with all state policies
- Priced and filed prescriptions, answered phones, and took inventory of over-the-counter medications.
Customer Service / Cashier
Stagecoach Packaging
03.2017 - 10.2018
- Ordered supplies and managed inventory
- Processed transactions and provided prompt and courteous customer service
- Worked as part of a team and interacted with diverse customers and staff members
- Followed all policies as they related to customer confidentiality.
Customer Service / Office Manager
HPRC
04.2010 - 09.2015
- Managed payroll and handled employee scheduling
- Entered information into patients' medical records
- Confirmed appointments and billed patients for physical therapy treatments
- Performed necessary opening and closing procedures to assure efficient operation.
Caregiver
Private Duty Care
05.2008 - 04.2010
- Transported patient to doctor appointments
- Prepared meals and assisted with activities of daily living
- Helped facilitate and contribute to a positive environment to enhance clients' quality of life.
Customer Service Representative
Bell South Tele-Communications
03.2000 - 05.2008
- Acted as a direct point of contact for customers
- Worked at 411 information call center
- Fielded inbound calls and provided phone numbers and locations
- Adjusted billing charges for out-of-state callers
- Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy
01.2019
Skills
- Pharmacy
- Customer Service
- Inventory
- Billing
- Word
- Cash Handling
- Data Entry
- Microsoft Office
- Microsoft Word
- Outlook
- Time Management
- Typing
- Compounding
- Pharmacy Technician Experience
- Compounding Medications
- Medical Records
- Insurance Verification
- Insurance Authorizations / Claims
- Third Party Billing
- Non-Sterile Compounding
- Knowledge of Top 200 Brand / Generic Drugs
- Medical Terminology / RX Sig Codes
- Pharmacology
- Drug & Dosage Interaction
- Pharmaceutical Calculations
- Pharmacy Law & Ethics
- Supply & Inventory
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
Certification
- Sterile compounding
- Driver's license
- Pharmacy Technician Certification
- Pharmacy Technician License
Timeline
Manager
Renfroe's Market
03.2020 - 04.2023
Registered Pharmacy Technician - Retail (Externship)
Walgreen's Pharmacy
08.2019 - 11.2019
Customer Service / Cashier
Stagecoach Packaging
03.2017 - 10.2018
Customer Service / Office Manager
HPRC
04.2010 - 09.2015
Caregiver
Private Duty Care
05.2008 - 04.2010
Customer Service Representative
Bell South Tele-Communications
03.2000 - 05.2008
Associate of Science - Health Sciences
Ultimate Medical Academy