Latonya Thomas
Summerville,SC
Summary
Experienced medical administrative professional with strong patient scheduling, front desk management, and customer service skills. Known for accurate data entry, HIPAA compliance, and clear communication in fast-paced medical office settings.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Driver
Uber
09.2017 - Current
- Coordinated rider pickups and drop-offs using the Uber app to ensure timely service.
- Navigated city routes using GPS and map tools to optimize travel efficiency.
- Delivered goods and services to customers on time and in good condition.
- Adhered to traffic laws and defensive driving practices to maintain safety while operating company vehicles.
- Managed patient scheduling, registration, and appointment confirmations for medical office operations.
Medical Administrative Assistant
DoD Brandon Macdill Clinic
Brandon, FL
04.2009 - 03.2011
- Managed patient scheduling, registration, and appointment confirmations for medical office operations.
- Answered calls, relayed messages, and supported patients with office and billing questions.
- Maintained accurate demographic, insurance, and medical data in confidential records files.
- Organized front desk tasks, visitor check-in, and patient intake for employer departments.
- Assisted clinical staff with paperwork, supplies, and administrative coordination across office functions.
Registration and Scheduling Clerk
Baptist Medical Center
Jacksonville, Florida
06.2004 - 01.2006
- Scheduled patient appointments for Baptist Medical Center using hospital scheduling systems.
- Coordinated physician calendars and procedure times across Baptist Medical Center departments.
- Assisted Baptist Medical Center staff with rescheduling, cancellations, and referral coordination.
- Provided reminder calls to clients prior to scheduled visits.
Education
Master of Arts - Social Work
Saint Leo University
Saint Leo, FL08-2015
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, FL03-2013
Associate of Applied Science - General Studies
Florida State College
Jacksonville, FL08-2008
Skills
- Patient scheduling
- Front desk operations
- Appointment coordination
- Patient registration
- Attention to detail
- Clear communication
- Customer service
- Problem solving
- Time management
- Interdepartmental collaboration
- Appointment scheduling
- Patient demographics
- Medical terminology
- Medical report transcription
- HIPAA compliance
- Data entry
- Medical software applications
- Front desk operations
Certification
- Certificate of Completion Medical Transcription
Timeline
Driver
Uber
09.2017 - Current
Medical Administrative Assistant
DoD Brandon Macdill Clinic
04.2009 - 03.2011
Registration and Scheduling Clerk
Baptist Medical Center
06.2004 - 01.2006
Master of Arts - Social Work
Saint Leo University
Bachelor of Arts - Psychology
Saint Leo University
Associate of Applied Science - General Studies
Florida State College