LATONYA WILLIAMS
Deerfield Beach
Summary
Detail-oriented and customer-focused professional with over 10 years of leadership experience in high-volume environments. Skilled in scheduling, phone communication, and team coordination. Graduate of Medical Front Office and Billing program with strong interest in transitioning into healthcare. Known for professionalism, accuracy, and delivering excellent service in fast-paced settings.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Hospitality Director
Chick-fil-A
Delray Linton
02.2023 - 01.2026
- Directed daily front-of-house operations in a high-volume environment
- Managed staff scheduling and adjusted coverage to meet business demands
- Answered phones and handled customer inquiries professionally
- Led and trained team members to maintain service standards
- Handled customer concerns and resolved issues effectively
- Maintained accurate records and operational reporting
- Ensured smooth workflow and communication between team members
Shift Leader
Chick-fil-A
Deerfield Beach
08.2015 - 10.2022
- Supervised team members during daily operations
- Assisted with staff scheduling and shift coverage
- Provided excellent customer service in fast-paced environment
- Handled phone inquiries and customer concerns
- Ensured operational efficiency and team communication
- Maintained accuracy with transactions and reporting
Education
Medical Front Office & Billing -
Florida Career College
Margate, FL 01.2022 - 09.2022
High School Diploma -
Zion Lutheran High School
Deerfield Beach, FL 08.2009 - 05.2013
Skills
- Phone & Communication Management
- Insurance & Administrative Support Knowledge
- Data Entry & Attention to Detail
- POS & Computer Systems
- Customer Service & Patient Support
- Scheduling & Workforce Coordination
- Conflict Resolution
- Team Leadership & Training
Timeline
Hospitality Director
Chick-fil-A
02.2023 - 01.2026
Medical Front Office & Billing -
Florida Career College
01.2022 - 09.2022
Shift Leader
Chick-fil-A
08.2015 - 10.2022
High School Diploma -
Zion Lutheran High School
08.2009 - 05.2013