Hailey Miller
Muskogee,OK
Overview
3
3
years of professional experience
Work History
Hospitality Director
Chick-fil-A Muskogee
09.2023 - Current
- Enhanced guest satisfaction by delivering exceptional customer service and addressing customer complaints promptly.
- Maintained monthly overall satisfaction in the top 20% of Chick-fil-A restaurants in the nation.
- Collaborated with other department managers to develop targeted strategies for improving overall operational performance.
Marketing Assistant
K-State Student Union
08.2021 - 05.2023
- Designed a variety of high-impact digital marketing collateral, including social posts and video content for various social platforms, increasing engagement by 200%
- Collaborated with various departments and organizations within the Kansas State Student Union to create and promote events and initiatives through social media
- Analyzed social media metrics and provided regular reports on performance, identifying areas for improvement and making recommendations to optimize content and strategies for executive leadership.
Marketing Manager
Chick-fil-A Muskogee
01.2021 - 07.2022
- Managed workflow between staff, coordinating documents, planning, and promotional material distribution.
- Improved customer loyalty by implementing effective in-app marketing campaigns and personalized offers.
- Lead and developed team members, providing guidance and support to foster professional growth and skill development within the restaurant.
Education
Bachelor of Science - Business Administration, Marketing
Kansas State University
Manhattan, KS05.2023
Skills
- Social Media Management; Sprout Social, Airtable
- Adobe Creative Suite; Photoshop, Lightroom, Express
- Customer Engagement
- Team Leadership
- Communication
- Adaptability
- Problem-Solving
- Attention to Detail
Timeline
Hospitality Director
Chick-fil-A Muskogee
09.2023 - Current
Marketing Assistant
K-State Student Union
08.2021 - 05.2023
Marketing Manager
Chick-fil-A Muskogee
01.2021 - 07.2022
Bachelor of Science - Business Administration, Marketing
Kansas State University
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