LATONYA WILLIAMS
Hyatt Regency
Macon,GA
14
years of professional experience
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Work History
Bartender
1 Year 7 Months- Enhanced bar offerings through the introduction of innovative cocktail and beverage recipes that raised quality standards.
- Achieved high customer satisfaction by providing personalized beverage recommendations.
- Optimized inventory management by implementing efficient restocking procedures and minimizing waste.
- Facilitated skill development among junior bartenders while ensuring adherence to health and safety regulations.
- Achieved compliance with sanitation standards by maintaining a clean and organized bar area.
- Managed high customer volumes during special events and peak hours to ensure operational efficiency.
Bartender
2 Years 5 MonthsBartender
8 Years 6 Months- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Kept bar organized and clean during busy hours.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Checked customer identification to verify age requirements for alcohol purchases.
- Washed and wiped down prep areas, equipment, and utensils.
Head Bartender
9 Years 7 Months- Assessed bar inventory and completed requisition sheets to restock supplies.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Checked customer identification to verify age requirements for alcohol purchases.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Created unique promotional strategies to draw in new customers during slow times at the bar.
Bartender
3 Years 6 Months- Kept bar organized and clean during busy hours.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Checked customer identification to verify age requirements for alcohol purchases.
- Developed strong working relationships with customers and staff.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
Bartender
3 Years 1 Month- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Kept bar organized and clean during busy hours.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Checked customer identification to verify age requirements for alcohol purchases.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
- Conducted bar inventory on regular basis to complete daily requisition sheets.
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
- Assisted customers with drink menu selections based on their individual tastes and preferences.
Education
High School Diploma - Bartender And Beverage Management
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
New hire training
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Complex Problem-solving
Payment processing
Handling difficult customers
Cash register operation
Timeline
Bartender
Macon Marriott City Center
12.2024 - CurrentRead More
Bartender
Oak View Group
02.2024 - CurrentRead More
Bartender
Hyatt Regency
01.2018 - CurrentRead More
Bartender
TIAA Stadium
08.2016 - 02.2020Read More
Head Bartender
Marriott
05.2015 - 12.2024Read More
Bartender
Tuscany Casino
03.2012 - 04.2015Read More
John F. Kennedy
High School Diploma from Bartender And Beverage Management
Read More