LaTonya Young
Denton,TX
Summary
Obtain: Office Management / Administration Assistant -Working for a respectful corporation.
Overview
12
12
years of professional experience
Work History
Insurance Specialist
Stonegate Senior Living
Lewisville, TX
03.2025 - Current
- Verified insurance benefits, verified how many days they have for SNF for inpatient care etc.
Patient Benefit Representative
Texas Oncology
Denton, TX
03.2023 - 03.2025
- Obtained insurance coverage information and demographics prior to patient treatment.
- Educated patients on insurance benefits, co-pays, deductibles, and out-of-pocket expenses.
- Assessed patients' ability to meet expenses and discussed payment arrangements.
- Completed reimbursement and liability forms for patient review and signature.
- Forwarded necessary information and forms to billing office for processing.
- Secured pre-authorization or referral approval codes from Clinical Reviewer before treatment.
- Reviewed patient account balances and notified front desk for necessary follow-ups.
- Ensured accurate entry of patient co-pay amounts into system for collection.
Surgery Scheduler
Texas Back Institute
Denton, TX
07.2022 - 03.2023
- Extend courtesy and politeness to all customers.
- Coordinate and ensure necessary equipment is ordered, room availability/scheduled, pre-op for the surgery and arranged pre-admission testing.
- Make sure prior auth is done before scheduling the procedure.
- Make sure all the reps are connected and there for the procedure.
- Screen calls relating to problems that may arise due to date changes and any reasons for cancellation.
- Perform other duties as assigned by the practice manager or physician.
- Scheduling could include coding the procedure by the level of the procedure.
- Making sure the codes are approved by the insurance before the procedure is scheduled.
- Clarify the insurance information from the patient to make sure they have coverage.
- Cross check all information to avoid conflicts in the schedule.
Receptionist
Texas Back Institute
Denton, TX
03.2022 - 07.2022
- Answering the phone, making new patient appointments, taking messages for the MA and canceling/rescheduling appointments.
- Sending medical records, faxing reports over to Dr office.
Medical Assistant
Nuby Pediatric
Denton, TX
01.2021 - 03.2022
- Creating a welcoming and positive environment at the pediatric facility.
- Obtaining patient information and updating health records.
- Scheduling follow-up appointments, preparing testing, vital signs, taking the babies' weight, height, head circumference and if they need lead testing we have to stick the baby finger.
- Explaining reason why we are doing the test and letting them know all about the vaccinations that the child is going to receive on the appointment and the next appointment.
- Keeping all supplies updated, rooms are ready and stocked every day for the physical enter the room.
- Vaccines are accounted and recorded in the patient charts.
- Vaccines are checked every day for expiration and monthly log in reports to state and for the private vaccine.
New Patient Coordinator - Referral Coordinator
Texas Endocrinology and Diabetic
Flower Mound, TX
02.2021 - 04.2021
- Gather all required insurance information, demographic of the patient, set up New patient appointment, answering the phone, cancel appointments, reschedule appointments, taking copays and due balance.
- Most of verify insurance benefits before making appointments.
Manager Care
Anthology of Denton
Denton, TX
01.2021 - 04.2021
- Getting patient up ready for the day, washing them up, dressing them for the day, preparing their plate so we can feed them and taking them to the restroom and if they need to be changed, we have to change them.
Office Assistant & Medical Assistant
Radiant Heart Vascular Care
Denton, TX
01.2016 - 12.2019
- Places calls to various health plans to obtain appropriate pre-certification, prior authorization for patient, echo, stress test, Left heart cath, angiogram, nuclear stress and preparing the chart for the doctor.
- Taking vitals, EKG weight, Blood pressure and Height.
Medical Clinic Receptionist
Medical Call Center
Denton, TX
01.2014 - 12.2016
- Answering the patient calls, sending messages to the nursing regarding patient need refill of their meds, making appointments, sending referrals out to PCP out of the network of the VA.
Education
Associate's degree - Healthcare Administration
University of Phoenix-Online Campus
08.2008
Skills
- Organizational skills
- Microsoft Excel
- Computer skills
- Microsoft Office
- Workday
- Customer service
- Time management
- Benefits administration
Timeline
Insurance Specialist
Stonegate Senior Living
03.2025 - Current
Patient Benefit Representative
Texas Oncology
03.2023 - 03.2025
Surgery Scheduler
Texas Back Institute
07.2022 - 03.2023
Receptionist
Texas Back Institute
03.2022 - 07.2022
New Patient Coordinator - Referral Coordinator
Texas Endocrinology and Diabetic
02.2021 - 04.2021
Medical Assistant
Nuby Pediatric
01.2021 - 03.2022
Manager Care
Anthology of Denton
01.2021 - 04.2021
Office Assistant & Medical Assistant
Radiant Heart Vascular Care
01.2016 - 12.2019
Medical Clinic Receptionist
Medical Call Center
01.2014 - 12.2016
Associate's degree - Healthcare Administration
University of Phoenix-Online Campus
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