Latonya Hadnot
Houston,TX
Summary
Customer service professional with over five years of experience in resolving complex issues and exceeding expectations. Proven ability to utilize technical skills for implementing efficient solutions and enhancing service quality. Committed to contributing to a customer-focused team.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Remote Customer Service Representive
Dynata, LLC
Houston, TX
05.2022 - 09.2024
- Resolved customer issues with knowledgeable, friendly service, increasing overall satisfaction.
- Identified customer needs promptly to deliver tailored solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions, contributing to improved customer satisfaction.
- Provided excellent face-to-face and phone service to ensure customer attention.
- Prioritized and organized tasks to achieve service goals efficiently.
- Utilized advanced technical skills to troubleshoot complex problems, implementing effective solutions.
Remote Customer Service Representive
AWL
Austin, TX
11.2019 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Service Representative
E-technology
Nacogdoches, Texas
02.2008 - 05.2010
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries about products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information to enhance customer understanding and satisfaction.
- Processed orders accurately using company software systems.
- Maintained detailed records of customer interactions for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZ01-2019
Skills
- Customer support and service
- Technical troubleshooting
- Data analysis and entry
- Multitasking and task prioritization
- Attention to detail
- Conflict resolution
- Client relationship management
- Process documentation
- Problem solving and analytical thinking
- Effective communication skills
- Cultural awareness
- Microsoft Office proficiency
Languages
English
Full Professional
Certification
- Truck Dispatch Broker License
Timeline
Remote Customer Service Representive
Dynata, LLC
05.2022 - 09.2024
Remote Customer Service Representive
AWL
11.2019 - 04.2021
Customer Service Representative
E-technology
02.2008 - 05.2010
Bachelor of Science -
Grand Canyon University