Sarah Callinan
Tumwater,WA
Summary
Highly organized and dedicated customer service professional seeking to leverage extensive experience to enhance team performance and exceed company goals. Committed to creating exceptional customer experiences and fostering a positive team environment.
Overview
11
11
years of professional experience
Work History
Remote Customer Service Representive
Corporate Tools
03.2021 - Current
- Handled inbound calls from clients, addressing their concerns and providing solutions in a timely manner.
- Assisted customers with technical troubleshooting, ensuring they received the support needed for optimal service usage.
- Educated clients about available services and features, enhancing their understanding and satisfaction.
- Managed payment processing efficiently, ensuring accurate and secure transactions.
- Maintained a customer-first approach, fostering positive relationships and promoting loyalty through effective communication and problem-solving.
Head of Carryout Department
Maggiano’s Little Italy
03.2016 - 08.2020
- Assisted clients with placing orders both online and in-store, ensuring accuracy and satisfaction throughout the process.
- Supervised daily operations, maintaining a high standard of service and addressing customer inquiries promptly.
- Developed and conducted training programs for new team members, focusing on effective communication and service excellence.
- Created employee schedules and delegated tasks to optimize productivity and enhance the customer experience during shifts.
Call Center Representative
Institute For Policy Research
03.2014 - 01.2016
- Conducted outbound calls to clients, effectively administering surveys to collect data on customer satisfaction and service quality.
- Engaged with customers in a friendly and professional manner, addressing inquiries and providing information as needed.
- Analyzed survey responses to identify trends and areas for improvement, contributing to overall service enhancement.
Education
Diploma -
Saint Bernard Schools
Cincinnati, OH01.2009
Skills
- Strategic planning
- Delegation skills
- Customer service expertise
- Communication
References
Available Upon Request
Timeline
Remote Customer Service Representive
Corporate Tools
03.2021 - Current
Head of Carryout Department
Maggiano’s Little Italy
03.2016 - 08.2020
Call Center Representative
Institute For Policy Research
03.2014 - 01.2016
Diploma -
Saint Bernard Schools
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