Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Kimzey

Byers,TX

Summary

Customer Service Production Representative with proficiency in resolving disputes and handling escalated calls, leading to increased customer loyalty. Skilled in product knowledge, complaint handling, and coordinating with logistics to expedite orders. Bringing strong problem-solving abilities and a professional telephone demeanor to deliver superior customer experiences.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Customer Service Poduction Representive

Visjon Biologics
04.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Sales Rep

Russells Fireworks
06.2006 - 07.2020
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Seasonal help fireworks.

Education

High School Diploma -

Petrolia High School
Petrolia, TX
05-1999

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Product Knowledge
  • Order Processing
  • Administrative Support
  • Customer Relationship Management (CRM)
  • Clerical Support
  • Filing
  • Coordination
  • Sales expertise
  • Order Fulfillment

Timeline

Customer Service Poduction Representive

Visjon Biologics
04.2022 - Current

Sales Rep

Russells Fireworks
06.2006 - 07.2020

High School Diploma -

Petrolia High School
Misty Kimzey