Riely Estes
Bakersfield,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Professional communicator with experience in crafting clear and compelling messages. Adept at team collaboration and delivering results, adaptable to changing needs. Skilled in writing, public speaking, and digital communication. Known for reliability, strong interpersonal skills, and ability to engage diverse audiences effectively.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTIVE
Conduent
04.2022 - 03.2024
- Fielded calls from customers dealing with unexpected toll fees and debt collection
- Specialized in de-escalation and finding solutions beneficial to both the customer and the agency while adhering to toll policies and providing exceptional service
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
SPECIAL NEEDS CARETAKER
Top Notch
03.2019 - 11.2019
- Scheduled and provided transportation for customer appointments, and maintained detailed documentation of daily work
- Assessed client needs to provide appropriate services, including assistance with day to day tasks
- Promoted a safe and nurturing environment by establishing clear boundaries and routines for daily activities.
- Strengthened family bonds by facilitating open communication between clients and their loved ones.
EVENT SALES ASSISTANT
The BLVD
02.2018 - 07.2018
- Interfaced with clients for event coordination, managed records, and facilitated billing
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Associate of Arts - COMMUNICATION STUDIES
Bakersfield College
Bakersfield, CA01.2024
Associate of Arts - LIBERAL ARTS
Bakersfield College
Bakersfield, CA01.2024
Centennial High School -
Centennial High School
01.2015
Skills
- Stellar Communication
- Problem-Solving
- Customer Service Specialist
- Professionalism
- Cool Under Pressure / Adaptable
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Flexible and Adaptable
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
References
- Chynna Raymond, 661-706-4363
- Cheri Romero, 661-342-7309
- Giovanny Leon, 661-932-1509
Languages
English
Full Professional
Timeline
CUSTOMER SERVICE REPRESENTIVE
Conduent
04.2022 - 03.2024
SPECIAL NEEDS CARETAKER
Top Notch
03.2019 - 11.2019
EVENT SALES ASSISTANT
The BLVD
02.2018 - 07.2018
Centennial High School -
Centennial High School
Associate of Arts - COMMUNICATION STUDIES
Bakersfield College
Associate of Arts - LIBERAL ARTS
Bakersfield College
Similar Profiles
Evelyn CorroEvelyn Corro
Customer Service Representative at ConduentCustomer Service Representative at Conduent
Frances (Jan) GarrettFrances (Jan) Garrett
Customer Service Representative at ConduentCustomer Service Representative at Conduent
Kevi GarciaKevi Garcia
Customer Service Representative at ConduentCustomer Service Representative at Conduent
Terryona SmallTerryona Small
Remote Customer Service Advisor at ConduentRemote Customer Service Advisor at Conduent
Stephon CarterStephon Carter
Associate Head Coach at Bakersfield College AthleticsAssociate Head Coach at Bakersfield College Athletics