Riely Estes
Bakersfield,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Professional communicator with experience in crafting clear and compelling messages. Adept at team collaboration and delivering results, adaptable to changing needs. Skilled in writing, public speaking, and digital communication. Known for reliability, strong interpersonal skills, and ability to engage diverse audiences effectively.
Results-driven childcare professional committed to maintaining safe and supportive environments during supervised visitations. Equipped with valuable experience in documentation and conflict resolution. Known for fostering team collaboration and achieving consistent results in dynamic settings. Recognized for strong interpersonal skills and reliability in adapting to changing needs.
Overview
8
8
years of professional experience
Work History
Support Service Aid
Victory Family Services
Bakersfield, CA
04.2025 - Current
- Maintained detailed observation notes to document interactions and assess family dynamics.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Implemented conflict resolution strategies to foster positive communication during visits.
- Coordinated scheduling of visitation sessions, optimizing time management for families involved.
- Assisted in creating a positive environment for children and parents, promoting healthy family interactions.
- Proven ability to learn quickly and adapt to new situations.
CUSTOMER SERVICE REPRESENTIVE
Conduent
Bakersfield, CA
04.2022 - 03.2024
- Fielded calls from customers dealing with unexpected toll fees and debt collection
- Specialized in de-escalation and finding solutions beneficial to both the customer and the agency while adhering to toll policies and providing exceptional service
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
SPECIAL NEEDS CARETAKER
Top Notch
Bakersfield, CA
03.2019 - 11.2019
- Scheduled and provided transportation for customer appointments, and maintained detailed documentation of daily work
- Assessed client needs to provide appropriate services, including assistance with day to day tasks
- Promoted a safe and nurturing environment by establishing clear boundaries and routines for daily activities.
- Strengthened family bonds by facilitating open communication between clients and their loved ones.
EVENT SALES ASSISTANT
The BLVD
Bakersfield, CA
02.2018 - 07.2018
- Interfaced with clients for event coordination, managed records, and facilitated billing
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Associate of Arts - COMMUNICATION STUDIES
Bakersfield College
Bakersfield, CA01.2024
Associate of Arts - LIBERAL ARTS
Bakersfield College
Bakersfield, CA01.2024
Centennial High School -
Centennial High School
01.2015
Skills
- Stellar Communication
- Problem-Solving
- Customer Service Specialist
- Professionalism
- Cool Under Pressure / Adaptable
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Flexible and Adaptable
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Documentation
- Child development
- Child safety expertise
References
- Chynna Raymond, 661-706-4363
- Cheri Romero, 661-342-7309
- Abelina Sandoval, 661-900-8716
Timeline
Support Service Aid
Victory Family Services
04.2025 - Current
CUSTOMER SERVICE REPRESENTIVE
Conduent
04.2022 - 03.2024
SPECIAL NEEDS CARETAKER
Top Notch
03.2019 - 11.2019
EVENT SALES ASSISTANT
The BLVD
02.2018 - 07.2018
Associate of Arts - LIBERAL ARTS
Bakersfield College
Centennial High School -
Centennial High School
Associate of Arts - COMMUNICATION STUDIES
Bakersfield College