LA TONYIA FULLER
Lawrenceville,GA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing in 12yr background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Word and problem solving.
Overview
18
18
years of professional experience
Work History
Frontend Academy Trainer
Walmart
Lawrenceville, GA
08.2020 - Current
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Overnight Support Manager
Walmart
Stone Mountain, GA
05.2007 - Current
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Performed billing, collection and reporting functions for office generating over $50,000 weekly.
- Compared vendor prices and negotiated for optimal savings. Handled all incoming business and client requests for information.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
Associate of Arts - undefined
Mercer University
2015
Skills
- Microsoft Word, Excel, PowerPoint, and Internet
- Accurate money handling
- Team Supervision, Word processing ,and Operations
- Inter-department collaboration
- Adherence to high customer service standards and Exceptional interpersonal communication
Timeline
Frontend Academy Trainer
Walmart
08.2020 - Current
Overnight Support Manager
Walmart
05.2007 - Current
Associate of Arts - undefined
Mercer University
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