Latoria Gallishaw
Kannapolis,NC
Summary
Proven leader in supply chain optimization, significantly enhancing sales performance at Walmart by streamlining outbound strategies and fostering strong customer relationships. Skilled in warehousing operations and effective communication, demonstrated through managing over 15 truck deliveries daily and improving team productivity. Excelled in teamwork, ensuring smooth store operations and customer satisfaction at Food Lion Grocery.
Overview
12
12
years of professional experience
Work History
Outbound Lead
Walmart/Supply Chain
2019.01 - Current
- Maintained accurate records of customer interactions, ensuring timely follow-up actions were taken as needed.
- Developed strong customer relationships through consistent follow-ups and personalized communication.
- Used pallet jacks and forklifts to load and unloaded trucks with remodel fixtures and returns to be consolidated
- Communicated with store projects and suppliers to verify delivery and schedule loads to be shipped out
- Compared shipping orders against contents on Outbound Manifest to verify accuracy.
- Handled day-to-day shipping, overseeing more than 15 or more truck deliveries per day.
- Partnered with different carriers to arrange fixture shipments.
Support Manager
WALMART, Walmart
2014.04 - 2019.01
- Managed daily operations to ensure smooth functioning of store procedures.
- Implemented performance metrics, resulting in improvement of the associates capabilities.
- Defined clear objectives and communicated to other team members.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customer for customer satisfaction.
DSD Receiver
Food Lion Grocery
2012.01 - 2014.02
- Provided fast, friendly and accurate customer service to create positive shopping experience.
- Demonstrated adaptability when facing unexpected challenges or changes in shipment schedules while still meeting deadlines consistently throughout employment tenure as a DSD Receiver.
- Assisted management with purchasing decisions based inventory needs and vendor products
- Scanned product for DSD vendors to verify invoices.
Education
Associate of Business Administration - Office Systems Technology
Central Piedmont Community College
Charlotte, NCSkills
- Teamwork and Cooperation
- Warehouse Safety
- Warehousing Operations
- Shipping and receiving
Timeline
Outbound Lead
Walmart/Supply Chain
2019.01 - Current
Support Manager
WALMART, Walmart
2014.04 - 2019.01
DSD Receiver
Food Lion Grocery
2012.01 - 2014.02
Associate of Business Administration - Office Systems Technology
Central Piedmont Community College
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