Latoria
Houston
Summary
Results-driven supervisor with a strong focus on team leadership and operational efficiency. Expertise in training and mentoring staff while ensuring compliance with safety standards. Committed to enhancing productivity and communication across departments. Dynamic supervisor skilled in team coordination and staff training. Experienced in implementing inventory management practices and maintaining safety compliance. Eager to contribute to a collaborative team environment focused on achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Supervisor
toris cleaning service
Houston
08.2013 - Current
- Supervised daily operations to ensure team efficiency and productivity.
- Trained and mentored new staff on operational protocols and safety procedures.
- Coordinated workflow between departments to streamline processes and improve communication.
- Implemented inventory management practices for accurate tracking of supplies.
- Conducted regular inspections to maintain compliance with safety standards and regulations.
- Facilitated team meetings to discuss goals, challenges, and performance improvements.
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved employee conflicts by promoting a positive work environment and effective communication.
Retail Sales Associate
Exxon Mobil
Houston
05.2019 - 08.2024
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to improve customer service experience.
- Educated customers on fuel options and promotional offers.
- Managed inventory levels and restocked shelves as needed.
- Handled customer complaints and resolved issues promptly.
Supervisor
Memorial Hermann
Houston
04.2019 - 08.2023
- Supervised daily operations to ensure team efficiency and productivity.
- Trained and mentored new staff on operational protocols and safety procedures.
- Coordinated workflow between departments to streamline processes and improve communication.
- Implemented inventory management practices for accurate tracking of supplies.
- Conducted regular inspections to maintain compliance with safety standards and regulations.
- Facilitated team meetings to discuss goals, challenges, and performance improvements.
- Developed schedules to optimize staff coverage during peak operational hours.
- Resolved employee conflicts by promoting a positive work environment and effective communication.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
Customer Service Representative
Home Depot
Houston
03.2008 - 10.2013
- Managed inventory checks to ensure product availability on the sales floor.
- Trained new staff on customer service protocols and store procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated with departments to ensure timely product restocking and displays.
- Utilized point-of-sale systems for transactions and customer account updates.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
08-2014
High School Diploma -
Wheatley High School
3900 Market06-2001
Skills
- Team supervision
- Inventory management
- Workflow coordination
- Safety compliance
- Staff training
- Customer relationship management
Timeline
Retail Sales Associate
Exxon Mobil
05.2019 - 08.2024
Supervisor
Memorial Hermann
04.2019 - 08.2023
Supervisor
toris cleaning service
08.2013 - Current
Customer Service Representative
Home Depot
03.2008 - 10.2013
Bachelor of Science - Health Care Administration
University of Phoenix
High School Diploma -
Wheatley High School