LaToria Pierson

• Resolved customer inquiries efficiently, ensuring a positive service experience.
• Utilized CRM software to track customer interactions and follow up on unresolved issues.
• Collaborated with team members to improve response times and enhance service quality.
• Trained new hires on best practices for customer engagement and problem resolution.
• Analyzed customer feedback to identify trends and recommend process improvements.
• Developed FAQs and troubleshooting guides to streamline support workflows.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Delivered high-touch customer service while managing multiple customer needs in a fast-paced environment.

Resolved customer concerns using active listening, empathy, problem-solving, and guest recovery techniques.

Hired, trained, coached, and mentored employees according to company standards and performance expectations.

Analyzed customer feedback and identified opportunities to improve service quality and customer satisfaction.

Conducted performance evaluations and provided feedback to improve employee performance and service delivery.

Coordinated with event planners and internal teams to support meetings, events, and daily operations.

Maintained professional relationships with vendors, restaurants, and third-party business partners.

Organized daily workflows and operations to promote efficiency, consistency, and service quality.

Delivered personalized customer service while managing high-volume interactions and competing priorities to enhance customer satisfaction.

Resolved customer concerns and complaints while working toward satisfactory outcomes for all parties.

Trained and coached team members on customer service, communication, company policies, menu education, and sales techniques.

Updated computer systems with pricing information and daily product specials.

Processed financial transactions accurately and handled money responsibly.

Followed established procedures for reservations, opening and closing, sanitation, and daily operations.

Developed professional relationships with customers and vendors and monitored service quality and timeliness.