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Latoria Spiller
Customer Support Specialist
New Waverly,TX
Summary
Dedicated Health & Life Agent with expertise in educating clients on insurance benefits and coverage options. Proven ability to resolve inquiries and enhance customer experience through effective communication and problem-solving skills.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Health & Life Agent
Senior Health Services
Houston, TX
05.2026 - Current
- Educated seniors on benefits of various health insurance plans.
- Assisted clients in understanding insurance policies and coverage options.
- Provided ongoing support to clients during the enrollment process.
- Responded to client inquiries and resolved issues promptly and effectively.
- Conducted outreach to potential clients through community events and seminars.
- Processed client applications and maintained accurate records in the system.
Tax Preparer
Liberty Tax Service
Huntsville, Texas
01.2026 - 04.2026
- Prepared individual and business tax returns utilizing advanced tax preparation software.
- Reviewed client financial documents for accuracy and completeness to prevent filing errors.
- Guided clients in understanding tax laws and filing requirements to ensure compliance.
- Electronically filed returns using approved software to streamline submission process.
In-store shopper
Instacart
10.2024 - 12.2025
- Selected items from customer orders with attention to accuracy.
- Packed groceries efficiently for delivery to customers.
- Assisted customers by answering product-related inquiries.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained cleanliness and organization of shopping area.
- Followed safety guidelines while handling food products.
Education
High School Diploma -
Coldspring High School
Coldspring, TX05-2006
Some College (No Degree) - Health Administration
Lone Star College
Houston, TXSkills
- Health insurance
- Insurance policy analysis
- Client enrollment support
- Insurance claims processing
- Policy communication
- Customer relationship management
Certification
- General Lines Agent - Life, Accident, Health, HMO
Timeline
Health & Life Agent
Senior Health Services
05.2026 - Current
Tax Preparer
Liberty Tax Service
01.2026 - 04.2026
In-store shopper
Instacart
10.2024 - 12.2025
High School Diploma -
Coldspring High School
Some College (No Degree) - Health Administration
Lone Star College