La Torrance Willis
Arcadia,LA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CNA
Willow Ridge Nursing And Rehabilitation Center
Arcadia, LA
08.2003 - 06.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Human Resource Director
Willow Ridge Nursing And Rehabilitation Center
Arcadia, LA
01.2019 - 08.2023
- Oversaw payroll processing functions to ensure accuracy of payments made to employees.
- Organized educational workshops to promote safety awareness among staff members.
- Developed and implemented human resources policies and procedures.
- Managed recruitment, selection, onboarding and training processes for new employees.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
- Reviewed employee benefits packages and designed programs to maximize employee satisfaction with compensation plans.
- Prepared reports on personnel activity including hiring trends, staff turnover rates, and other relevant metrics.
- Monitored compliance with federal and state regulations regarding employment standards such as minimum wage requirements.
- Served as a point of contact for employees seeking advice or assistance related to HR matters.
- Performed regular audits of personnel files for accuracy and completeness according to company policy.
- Handled employee conflicts efficiently while following all company procedures.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Notified all employees immediately when policies/procedures were updated or changed.
- Worked with department managers to assess needs.
- Answered employee questions regarding health benefits and 401k options.
Branch Manager
Woodforest Bank
Ruston, LA
01.2014 - 01.2018
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Resolved escalated customer complaints in a timely manner.
Education
Associate of Applied Science - Nursing
Northwest Louisiana Technical Community College
Minden, LA12-2024
High School Diploma -
Arcadia High School
Arcadia, LA05-2003
Skills
- Vital signs monitoring
- Maintaining confidentiality
- Compassion and Empathy
- Basic Life Support
- Patient Care
- Direct Patient Care
- Monitoring fluids
- End of life care
- Quick problem solver
Certification
- CNA Certified
Timeline
Human Resource Director
Willow Ridge Nursing And Rehabilitation Center
01.2019 - 08.2023
Branch Manager
Woodforest Bank
01.2014 - 01.2018
CNA
Willow Ridge Nursing And Rehabilitation Center
08.2003 - 06.2024
- CNA Certified
Associate of Applied Science - Nursing
Northwest Louisiana Technical Community College
High School Diploma -
Arcadia High School
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