Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latorya Medford

Garland,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Precision dailing system
Dallas , TX
09.2005 - 06.2008
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

Televista
Plano, Texas
06.2000 - 05.2004
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Rowlett High School
Rowlett, TX
05-2000

Skills

  • Call Management
  • Data Collection
  • Consultative Sales
  • Account updating
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Customer Service

Timeline

Customer Service Representative

Precision dailing system
09.2005 - 06.2008

Customer Service Representative

Televista
06.2000 - 05.2004

High School Diploma -

Rowlett High School
Latorya Medford