Latosha Barringer
Orlando,FL
Summary
Dynamic and results-driven professional with solid background in managing business accounts and fostering client relationships. Proven track record in driving client satisfaction and supporting revenue growth through strategic account management. Demonstrated expertise in leadership and maintaining strong client partnerships.
Overview
13
13
years of professional experience
Work History
Business Account Manager
Comcast Business
10.2022 - Current
- Managed a portfolio of business accounts, consistently exceeding sales targets by 45%
- Developed and maintained strong relationships with clients, leading to 10% increase in customer retention
- Conducted market research and competitor analysis to identify new business opportunities
- Collaborated with cross functional teams to deliver tailored solutions that met the client's needs
Business Owner
Luxe Blissful Hair
01.2014 - Current
- Developed and maintained the business' website that generated over $150k annually
- Accomplished content creating with a proven track-record of engaging audiences and driving successful outcome
- Utilized platforms like Facebook, Instagram, and TikTok to reach target audiences, resulting in a 20% increase in follower growth and a 15% boost in engagement rates
- Successfully launched online courses, resulting in many enrollments
Customer Service Specialist
American Express
05.2018 - 10.2022
- Build strong relationships with customers to understand their needs and provide tailored solutions
- Led a project to launch new rewards for AMEX credit cards, collaborating with marketing, IT, and customer services teams to ensure a seamless rollout
- Conducted market research to tailor the product feature to customer needs, resulting in a 32% increase in new card applications within the 1st fiscal quarter
- Coached and developed my peers by strategizing coaching sessions, utilizing active listening, goal setting, providing constructive feedback sessions, and sharing best practices
- This resulted in improved team performance and enhanced overall productivity
Small Business Account Manager
Sprint
09.2017 - 05.2018
- Identified opportunities for cross-selling and upselling, introducing clients to additional products or services that met their evolving needs.
- Implemented sales strategies aimed at acquiring new small business clients within targeted industries or market segments.
- Trained new account managers on best practices for managing small business accounts, contributing to team success and growth.
- Assisted in the development of marketing campaigns targeting small businesses, leading to an increase in new account acquisitions.
Business Sales Consultant
AT&T
06.2012 - 09.2017
- Managed a diverse portfolio of business accounts, consistently achieving and surpassing monthly sales quota
- Collaborated with internal teams to provide customized solutions that met client needs and enhanced satisfaction
- Utilized CRM software to track client interactions, sales progress, and generate detailed reports for management
- Led training sessions for new team members, sharing best practices and sales techniques to improve overall team performance
- Coached and developed peers by strategizing coaching sessions, utilizing active listening, goal setting, providing constructive feedback sessions, and sharing best practices
- This resulted in improved team performance and enhanced overall productivity
- Assisted with developing and implementing new sales scripts, aimed at enhancing customer engagement and boosting conversion rates
- Collaborated with cross-functional teams to create customized solutions for clients, resulting in increased customer satisfaction and loyalty.
- Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
Education
Nanodegree - Digital Marketing
Udacity
Orlando, FL08.2024
High School Diploma -
Southwest Guilford High School
High Point, NC05.2003
Skills
- Sales Strategy Development
- Client Relationship Management
- Market Analysis
- Team Leadership
- CRM Software
Timeline
Business Account Manager
Comcast Business
10.2022 - Current
Customer Service Specialist
American Express
05.2018 - 10.2022
Small Business Account Manager
Sprint
09.2017 - 05.2018
Business Owner
Luxe Blissful Hair
01.2014 - Current
Business Sales Consultant
AT&T
06.2012 - 09.2017
Nanodegree - Digital Marketing
Udacity
High School Diploma -
Southwest Guilford High School
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