LaTosha Crosby
Catonsville
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
9
9
years of professional experience
Work History
Clinic Operations Specialist - Remote
Children’s National Hospital
Washington, DC
09.2024 - Current
- Collaborated with multidisciplinary teams to ensure compliance with healthcare standards and protocols.
- Reconciled clinic schedules 3–7 days in advance, ensuring billing accounts were established and authorization requirements were identified and flagged.
- Collected and accurately recorded co-payments, deposits, and full payments, issuing receipts to patients at time of service.
- Contributed to achieving departmental financial goals by supporting an 85% collection target.
- Answered and managed high-volume inbound calls, addressing caller needs efficiently while minimizing transfers to enhance patient/family experience.
Clinic Operations Specialist - PRN
Children’s National Hospital
Washington, DC
08.2023 - 09.2024
- Coordinated operational processes to enhance patient flow and reduce wait times.
- Implemented quality assurance protocols to improve service delivery across departments.
- Provided patient care support across multiple clinic locations, ensuring efficient and compassionate service.
- Assisted in call center operations to manage high patient call volume and improve response times.
- Served as Neuropsychology Coordinator for 12+ physicians over a 5-month period, managing complex schedules and conducting comprehensive multi-level autism diagnostic patient intakes.
Scheduling Coordinator
Baltimore Surgery Center
Halethorpe, MD
02.2023 - 06.2023
- Coordinated scheduling for surgical procedures, optimizing calendar to minimize downtime and enhance patient flow.
- Managed patient communication regarding appointment confirmations and changes, ensuring clarity and efficiency.
- Developed and maintained electronic scheduling system, improving data accuracy and accessibility for staff.
- Collaborated with medical staff to prioritize urgent cases, facilitating timely interventions and resource allocation.
Sr. Patient Access Representative
Children’s National Hospital
Washington, DC
08.2022 - 11.2022
- Demonstrated broad clinic operations knowledge with strong customer service and computer proficiency.
- Utilized PowerChart, Citrix, IDX, and Phreesia platforms to support patient scheduling, registration, and communication.
- Prepared written communications in Microsoft Word, and Outlook, developed Excel reports to organize and monitor upcoming appointments, and facilitated patient contact using Five9 and Jabber phone systems.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
Retail Project Merchandiser
Advantage Solutions
Silver Spring, MD
10.2020 - 02.2022
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Analyzed sales data to optimize inventory levels and improve stock turnover rates.
- Collaborated with cross-functional teams to execute promotional displays and ensure alignment with marketing initiatives.
- Trained and mentored new team members on merchandising standards and best practices.
- Updated pricing and signage to complete product displays and educate customers.
Recovery Savings Specialist
Aetna Life Insurance Company
Rockville, MD
09.2017 - 05.2019
- Reviewed hospital and physician office claims in the IXD system to identify cost-saving opportunities and optimize billing accuracy.
- Investigated medical coding for bundled billing issues and referred cases to the Treasury Department for further resolution.
- Transitioned from Aetna to CVS during company merger and completed 3 months of training on the ACAS system to ensure seamless operational continuity.
- Volunteered in community outreach initiatives, organizing and hosting collection drives to support local needs.
- Participated in the Cherry Blossom Parade as part of a community engagement float.
- Assisted during Government Open Enrollment, providing plan information to educate potential members and support enrollment efforts.
Education
High School Diploma -
Smart Horizon High School
Pompano Beach, FL04-2026
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Customer Service
- Teamwork and collaboration
Timeline
Clinic Operations Specialist - Remote
Children’s National Hospital
09.2024 - Current
Clinic Operations Specialist - PRN
Children’s National Hospital
08.2023 - 09.2024
Scheduling Coordinator
Baltimore Surgery Center
02.2023 - 06.2023
Sr. Patient Access Representative
Children’s National Hospital
08.2022 - 11.2022
Retail Project Merchandiser
Advantage Solutions
10.2020 - 02.2022
Recovery Savings Specialist
Aetna Life Insurance Company
09.2017 - 05.2019
High School Diploma -
Smart Horizon High School