Latosha Dunn
Bronx,NY
Summary
Reliable employee seeking a position that Offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. communication and good judgment.
Overview
20
20
years of professional experience
Work History
Retention and Adherence Specialist
VIP Community Services
The Bronx, NY
10.2021 - Current
- Conduct initial assessment, intake and service plan on each referral and develop a plan of care including medical, psychosocial, social discharge and interdisciplinary needs.
- RAP/Outreach will attempt to make contact with all potential and existing clients for the purpose of introducing, engaging and re-engaging clients into VIP Health Services PrEP program by phone, mail and home visits and documents all attempts.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Demonstrate respect, friendliness and willing to help wherever needed.
- Assist in planning, scheduling and coordinating community events such as Community Health Fairs.
- Participate in case reviews and interdisciplinary meetings to ensure coordinated delivery of services as scheduled or necessary.
- Collect and supply data and information necessary for monthly reports to the Clinical Administration or regulatory agencies.
- Implemented employee incentive programs to promote positive work culture and increase retention.
Benefits Specialist
Harlem United Community Aids Center
New York, New York
04.2019 - 09.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Checked employees' benefits enrollments for accuracy and inputted all data into NYS of Health.
- Works with navigation staff to screen referred individuals for health insurance needs.
- Assist with developing targeted, culturally, and linguistically sensitive outreach strategies for specific populations to effectively promote and disseminate information about testing and nPEP/PrEP.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Ensures compliance with the NYS Confidentiality Law and protects the confidentiality of HIV-related information received in the course of providing services.
- Perform other administrative tasks.
Absentee Clerk
The Board Elections, The City Of New York
New York, NY
04.2016 - 03.2019
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Processed enrollment applications for voters overseas or in the Military, Temporary illness.
- Interacted with customers by phone, email or in-person to provide information.
- Identified issues, analyzed information and provided solutions to problems.
- Utilized various types of office equipment included but not limited to standard computer programs i.e Word/Excel etc., copier, fax and scanners. Performed supportive and office related work. Entered accurate data entry in varying systems.
Enrollment Eligibility Specialist
Building Service 32bj Benefit Funds
New York, New York
05.2008 - 05.2013
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system using COOL systems Vi tec, V-3 CRM system.
- Updated member eligibility according to status change forms; enrollment and updated dependent eligibility status.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- process enrollments forms; Created Certificate of Credible Coverage letters; Created rejection letters; entered incoming mail in daily log.
- Processed and entered email requests received by management. Updated and maintained vendor portals CIGNA/Empire; Processed Qualified Medical Support orders.(QMCSO).
Education
High School Diploma -
Morris High School
The Bronx, NY06.1988
Skills
- Microsoft Office Suite/ Outlook
- Problem Solving
- Knowledge of IDX, COOL Systems Vi Tec, V-3 CRM System and AS400
- Meridian switchboard
- Customer Service
- Data Entry
- Microsoft Office Suite
- Evaluation of Marketing Campaigns
- Experienced Senior Court Office Assistant (Criminal & Civil Court) Unified Court System UBS Bank Switchboard Operator/Receptionist
- ECW/AIRS System
- Team Collaboration
Timeline
Retention and Adherence Specialist
VIP Community Services
10.2021 - Current
Benefits Specialist
Harlem United Community Aids Center
04.2019 - 09.2021
Absentee Clerk
The Board Elections, The City Of New York
04.2016 - 03.2019
Enrollment Eligibility Specialist
Building Service 32bj Benefit Funds
05.2008 - 05.2013
High School Diploma -
Morris High School
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